Standard Operating Procedure for End-to-End Digitization of Pension

Development of e-PPO

A key aspect of the digitization process is the implementation of eAuthority, which involves the use of e-PPO with a Digital Signature Certificate to replace physical signatures. The e-PPO captures all necessary pensioner details and is generated in PDF and XML formats for storage and transmission. The mechanism for DSC signing is managed within the SAI application, ensuring security and efficiency in the process.

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Fresh Pension Cases

In states where the e-HRMS application is in use, pensioners initiate fresh pension cases online before superannuation. The process involves filling out prescribed forms, verification by the DDO, document submission, and digital signing for forwarding to the AG Office. SMS alerts are sent to pensioners at key stages, and all documents are stored in the Document Management System for future reference and revisions.

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Digitization of Record

Physical files are arranged in the record room, scanned, validated, and metadata is captured for each file. A Document Management System is developed to store historical and master data, with provisions for manual and automatic entry processes. The integration of these records with other systems is facilitated through structured data formats and batch processes.

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