In this episode of the Learning Reinvented Podcast, host James Poletyllo interviews Richard Blank, the CEO of Costa Rica’s Call Center. Richard shares his journey from Philadelphia to running a successful call center business in Costa Rica, where he has trained over 10,000 bilingual telemarketers. He discusses his leadership philosophy, approaches to business, and lessons learned along the way.
The Learning Effect's vision is to help companies create purposeful learning experiences that align with business goals and enable teams to reach their full potential. The podcast aims to spark conversations and drive change in the learning industry by featuring innovative voices and sharing best practices. Host James Poletyllo, a founding director of The Learning Effect, brings 20 years of experience in leading learning functions across various industries to the table.
The podcast is part of a broader mission to reshape the learning industry, support learning professionals, and foster the creation of new ideas and solutions. Through regular blogs, the fortnightly podcast, and a community for learning professionals to collaborate, The Learning Effect strives to make a positive impact on the future of learning in the workplace.