Summary of "Berfikir Kreatif dalam Pelayanan"

Introduction

SDM Aparatur development is essential to have integrity, professionalism, and adaptability to global changes. The key to success lies in the quality of human resources. The current Industrial Revolution 4.0 is reshaping business processes and affecting the competencies of civil servants. The shift to e-learning is inevitable, changing the traditional face-to-face learning to remote and independent learning.

(Page 1-2)

Creative Thinking and Innovation

Creative thinking is crucial for service innovation. Understanding the stages of the creative process and factors influencing creativity is essential. Innovation practices and training are necessary to foster creative ideas and implement them effectively.

(Page 7-8)

Techniques for Creative Thinking

Learning techniques for generating creative ideas is key for innovation in public services. Various creative thinking methods can be applied to stimulate innovative solutions. Training in these techniques is vital for enhancing creativity and fostering a culture of innovation.

(Page 43-45)

Berfikir Kreatif dalam Pelayanan - Flipbook by Fleepit