Summary of QA Jaipuria Institute of Management Examination

Question 1: Accounting and Tax Services

Discussing ways to increase the capacity and manage high demand for accounting services during peak periods.

Question 2: Service Organizations and Inventory Capability

Exploring why service organizations struggle to inventory services and comparing car repair services with automobile manufacturers/dealers.

Question 3: Relationship Manager in Business Banking

Formulating a plan to enhance customer loyalty through financial and non-financial rewards as a Relationship Manager in Business Banking.

Question 4: Physical Evidence in Service Delivery

Identifying facility exterior and interior aspects experienced during services by Spicejet and suggesting improvements to enhance the customer experience.

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