RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY PT PEMBANGUNAN JAYA ANCOL TBK ANNUAL REPORT 2019 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY 1
BATASAN TANGGUNG JAWAB REFERENCE TO ANNUAL REPORT AND DISCLAIMER AND LIMIT OF LIABILITIES Tujuan utama penyusunan Laporan Tahunan PT Pembangunan Jaya Ancol Tbk tahun buku 2019 adalah untuk meningkatkan keterbukaan informasi Perusahaan kepada seluruh pemegang saham dan pemangku kepentingan serta memenuhi kepatuhan terkait Peraturan Otoritas Jasa Keuangan No. 29/POJK.04/2016 Tentang Laporan Tahunan Emiten atau Perusahaan Publik. Informasi dalam Laporan Tahunan ini memuat gambaran komprehensif tentang profil Perusahaan, kinerja operasional, kinerja pemasaran dan keuangan, informasi tentang organisasi Perusahaan, serta berbagai informasi lain yang diperlukan oleh pemangku kepentingan. Penyusunan Laporan Tahunan ini menggunakan kerangka acuan kriteria Annual Report Award (ARA) yang terakhir dirilis pada tahun 2018. The main intention in preparing PT Pembangunan Jaya Ancol Tbk’s Annual Report for 2019 fiscal year was to enhance Company’s information disclosure to all shareholders and stakeholders and to comply with Financial Services Authority Regulation No. 29/POJK.04/2016 on Annual Report of Issuers or Public Companies. Information in this Annual Report contains comprehensive illustration regarding Company’s profile, operational performance, marketing and financial performance, information regarding Company’s organization and various other information needed by the stakeholders. The preparation of this Annual Report refers to Annual Report Award (ARA) criteria framework which was last released in 2018. Laporan Tahunan ini memuat pernyataan kondisi keuangan, hasil operasi, kebijakan, proyeksi, rencana, strategi, serta tujuan Perusahaan yang digolongkan sebagai pernyataan ke depan dalam pelaksanaan perundang-undangan yang berlaku, kecuali hal-hal yang bersifat historis. Pernyataanpernyataan tersebut memiliki prospek risiko, ketidakpastian, serta dapat mengakibatkan perkembangan aktual secara material berbeda dari yang dilaporkan. This Annual Report contains statements of financial conditions, operational results, projections, plans, strategies, policies, and objectives of the Company, which are categorized as forwardlooking statements in the implementation of the applicable laws and regulations, except for historical matters. These statements are subject to prospective risks, uncertainties, and could cause actual results that differ materially from the reported results. Pernyataan-pernyataan prospektif dalam Laporan Tahunan ini dibuat berdasarkan berbagai asumsi mengenai kondisi terkini dan kondisi mendatang serta lingkungan bisnis dimana Perusahaan menjalankan kegiatan usaha. Perusahaan tidak menjamin bahwa dokumen-dokumen yang telah dipastikan keabsahannya akan membawa hasil-hasil tertentu sesuai harapan. The prospective statements in this Annual Report were prepared based on various assumptions on latest condition, future condition, and business environment where the Company carries out its business activities. The Company does not guarantee that documents with confirmed validity will be able to bring certain results according to expectations. Laporan Tahunan ini memuat kata “Perusahaan” yang didefinisikan sebagai PT Pembangunan Jaya Ancol Tbk. Adakalanya kata “Ancol”, “Perusahaan”, atau “kami” digunakan atas dasar kemudahan untuk menyebut PT Pembangunan Jaya Ancol Tbk secara umum. This Annual Report contains the word “Company” which is defined as PT Pembangunan Jaya Ancol Tbk. Sometimes, the word “Ancol”, The Company” or “We” are used as a convenient basis to refer to PT Pembangunan Jaya Ancol Tbk in general. ANNUAL REPORT 2019 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY 3
RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY Informasi yang keliru tentang peristiwa alam gempa dan tsunami Banten yang terjadi di penghujung tahun 2018 terhadap wisata tepi Pantai Ancol memberikan dampak yang kurang menguntungkan bagi Perusahaan di sepanjang triwulan I tahun 2019. Dengan percaya diri dan penuh kerendahan hati, Perusahaan berupaya mengembalikan kegiatan Ancol sebagai kawasan rekreasi tepi pantai Jakarta. Berbagai inovasi dilakukan, seperti peluncuran wahana baru Dunia Kartun dan Asthatirta di pekan lebaran serta Mola-mola dan revitalisasi taman dan pantai bertema stone sebagai bagian revitalisasi taman pantai symphony of the sea di akhir tahun agar warga Jakarta dapat kembali menikmati kawasan Ancol. Berbagai peningkatan layanan seperti penambahan jalur kereta Sato-sato, toilet berkonsep unik yang ramah anak dan lansia serta ruang menyusui, perbaikan jalan-jalan utama area dalam wahana, serta pemeliharaan lainnya. Di bidang layanan, Perusahaan terus melanjutkan program Ancol Service Quality Journey sebagai salah satu perangkat ukur terkait konsistensi dalam menjalankan Prosedur Tetap layanan pengunjung di area rekreasi maupun properti. Tak hanya itu, program berkelanjutan juga terus didorong sebagai hal yang tak terpisahkan dari upaya Perusahaan untuk menciptakan lingkungan kawasan Ancol yang asri dan serasi. Kegiatan lingkungan seperti pengolahan sampah terpadu Ancol Zero Waste, kegiatan konservasi alam, maupun program-program kemasyarakatan dan tanggap bencana dilakukan dalam rangka membangun hubungan yang harmonis dengan seluruh pemangku kepentingan. Agar pengelolaan lingkungan memiliki acuan yang jelas, Perusahaan melakukan standardisasi pembaruan ISO 9001 tentang Manajemen Mutu untuk Dunia Fantasi dan ISO 14001 tentang Manajemen Lingkungan untuk seluruh area rekreasi & properti Ancol. Seluruh inisiasi dan inovasi ini tentunya akan menjadi dasar bagi Perusahaan untuk terus menumbuhkembangkan kinerjanya, baik dalam pengelolaan kawasan Ancol sebagai destinasi wisata dan hiburan di Jakarta, maupun pencapaian kinerja dalam rangka memberikan nilai tambah bagi pemegang saham. 4 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY LAPORAN TAHUNAN 2019
Misleading information regarding Banten earthquake and tsunami happened at the end of 2018 towards Ancol Beach tourism has brought less favorable impact to the company throughout the quarter I year 2019. With confidence and modesty, the Company tried to regain Ancol’s activities as Jakarta beach recreation area. Numerous innovations were made, such as the launching of new rides in Dunia Kartun and Asthatirta in Eid Al Fitr week, and Mola-mola, as well as revitalization of parks and beach with stone theme as part of symphony of the sea revitalization at the end of the year so that Jakarta’s society is able to enjoy Ancol area once again. Various services were improved such as addition to Sato-sato train route, toilets with unique concept that are friendly to children and elderly, and breast feeding room, main road repair in the rides area, as well as other maintenance activities. In the service sector, the Company continued Ancol Service Quality Journey, as one of the measuring tools related to consistency in running Fixed Procedure for visitors service in the recreation area or in the property area. Not only that, sustainable program also continue to be encouraged as an inseparable part from the Company’s efforts in creating beautiful and harmonious Ancol area environment. Environment activities such as integrated waste management known as Ancol Zero Waste, nature conservation activities, or other communities programs and disaster response were conducted in order to build harmonious relations with all stakeholders. In order for environment to have a clear reference, the Company made an updated standardization, namely ISO 9001 on quality management for Dunia Fantasi and ISO 14001 regarding environmental management for the entire recreation area & the Ancol property. All of these initiations and innovations were certainly the basis for the Company to continue on growing its performance, either in Ancol area management as tourism and entertainment destination in Jakarta, or in the performance achievement in order to give added value to the shareholders. ANNUAL REPORT 2019 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY 5
DAFTAR ISI table of contents 3 ACUAN LAPORAN TAHUNAN SERTA SANGGAHAN DAN BATASAN TANGGUNG JAWAB REFERENCE TO ANNUAL REPORT AND DISCLAIMER AND LIMIT OF LIABILITIES 6 DAFTAR ISI TABLE OF CONTENTS 8 ANCOL SELAYANG PANDANG ANCOL OVERVIEW 10 INISIASI DAN INOVASI INITIATION AND INNOVATION 12 PENCAPAIAN KINERJA 2019 2019 PERFORMANCE ACHIEVEMENT KILAS KINERJA 2019 PERFORMANCE HIGHLIGHTS 2019 16 IKHTISAR DATA KEUANGAN PENTING KEY FINANCIAL HIGHLIGHTS 24 IKHTISAR OPERASI OPERATIONAL HIGHLIGHTS 25 IKHTISAR SAHAM SHARE HIGHLIGHTS 29 IKHTISAR OBLIGASI, SUKUK ATAU OBLIGASI KONVERSI HIGHLIGHTS ON BONDS, SUKUK OR CONVERTIBLE BONDS 30 INFORMASI SUMBER PENDANAAN LAINNYA INFORMATION ON OTHER SOURCES OF FUNDING 31 KILAS PERISTIWA EVENT HIGHLIGHTS LAPORAN MANAJEMEN MANAGEMENT REPORT 44 LAPORAN DEWAN KOMISARIS BOARD OF COMMISSIONERS’ REPORT 58 LAPORAN DIREKSI DIRECTOR’S REPORT 76 SURAT PERNYATAAN DEWAN KOMISARIS TENTANG TANGGUNG JAWAB ATAS LAPORAN TAHUNAN 2019 PT PEMBANGUNAN JAYA ANCOL TBK STATEMENT OF THE BOARD OF COMMISSIONERS ON THE RESPONSIBILITY FOR THE 2019 ANNUAL REPORT OF PT PEMBANGUNAN JAYA ANCOL TBK 77 109 ORGANIZATIONAL STRUCTURE 112 VISI, MISI, SIKAP DASAR DAN BUDAYA PERUSAHAAN VISION, MISSION, FUNDAMENTAL ATTITUDE AND AND CORPORATE CULTURE 116 MAKNA LOGO PERUSAHAAN MEANING OF COMPANY’S LOGO 117 PROFIL DEWAN KOMISARIS BOARD OF COMMISSIONERS’ PROFILE 120 PROFIL DIREKSI BOARD OF DIRECTORS’ PROFILE 126 PROFIL PEJABAT EKSEKUTIF EXECUTIVE OFFICERS PROFILE 128 DEMOGRAFI KARYAWAN DAN SEKILAS TENTANG PENGEMBANGAN KOMPETENSI EMPLOYEE DEMOGRAPHY AND OVERVIEW OF COMPETENCE DEVELOPMENT 145 KOMPOSISI PEMEGANG SAHAM SHAREHOLDERS COMPOSITION 154 STRUKTUR GRUP GROUP STRUCTURE 156 DAFTAR ENTITAS ANAK, ENTITAS ASOSIASI SERTA JOINT VENTURE (JV) DAN SPECIAL PURPOSE VEHICLE (SPV) LIST OF SUBSIDIARIES, ASSOCIATED ENTITIES, JOINT VENTURE (JV) AND SPECIAL PURPOSE VEHICLE (SPV) 180 KRONOLOGIS PENERBITAN DAN PENCATATAN SAHAM CHRONOLOGY OF SHARE ISSUANCE AND LISTING 183 KRONOLOGIS PENERBITAN DAN PENCATATAN EFEK LAINNYA CHRONOLOGY OF OTHER SECURITIES ISSUANCE AND LISTING 186 LEMBAGA DAN PROFESI PENUNJANG PASAR MODAL CAPITAL MARKETS INSTITUTIONS AND SUPPORTING PROFESSIONALS 188 PENGHARGAAN DAN SERTIFIKASI AWARDS AND CERTIFICATIONS 193 ALAMAT ENTITAS ANAK DAN ENTITAS ASOSIASI, SERTA INFORMASI KEBERADAAN KANTOR CABANG ATAU KANTOR PERWAKILAN ADDRESS OF SUBSIDIARIES, ASSOCIATED ENTITIES, AND INFORMATION ON BRANCH OFFICES OR REPRESENTATIVE OFFICES EXISTENCE 196 INFORMASI PADA SITUS WEB PERUSAHAAN INFORMATION ON COMPANY WEBSITE 198 PELATIHAN DAN/ATAU PENGEMBANGAN DEWAN KOMISARIS, DIREKSI, KOMITE-KOMITE, SEKRETARIS PERUSAHAAN, INTERNAL AUDIT, DAN UNIT MANAJEMEN RISIKO TRAINING AND/OR DEVELOPMENT FOR BOARD OF COMMISSIONERS, BOARD OF DIRECTORS, COMMITTEES, CORPORATE SECRETARY, INTERNAL AUDIT AND RISK MANAGEMENT UNIT SURAT PERNYATAAN DIREKSI TENTANG TANGGUNG JAWAB ATAS LAPORAN TAHUNAN 2019 PT PEMBANGUNAN JAYA ANCOL TBK STATEMENT OF THE BOARD OF DIRECTORS ON THE RESPONSIBILITY FOR THE 2019 ANNUAL REPORT OF PT PEMBANGUNAN JAYA ANCOL TBK PROFIL PERUSAHAAN COMPANY PROFILE 80 INFORMASI UMUM DAN IDENTITAS PERUSAHAAN GENERAL INFORMATION AND COMPANY IDENTITY 81 RIWAYAT SINGKAT PERUSAHAAN COMPANY BRIEF HISTORY 84 JEJAK LANGKAH MILESTONES 86 6 BIDANG USAHA, WILAYAH OPERASI, SERTA PRODUK DAN JASA LINE OF BUSINESS, OPERATIONAL TERRITORY, PRODUCTS AND SERVICES RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY STRUKTUR ORGANISASI analisa & pembahasan manajemen management discussion & analysis 212 TINJAUAN PEREKONOMIAN DAN INDUSTRI ECONOMIC AND INDUSTRY REVIEW 215 KEBIJAKAN STRATEGIS 2019 2019 STRATEGIC POLICIES LAPORAN TAHUNAN 2019
DAFTAR ISI table of contents 217 TINJAUAN OPERASI PER SEGMEN USAHA OPERATIONAL REVIEW PER BUSINESS SEGMENT 559 KEBIJAKAN TERHADAP KREDITUR CREDITORS POLICIES 231 ASPEK PEMASARAN MARKETING ASPECT 560 KEBIJAKAN PENGADAAN BARANG DAN JASA POLICY OF GOODS AND SERVICES PROCUREMENT 233 TINJAUAN KEUANGAN DAN INFORMASI MATERIAL LAINNYA FINANCIAL REVIEW AND OTHER MATERIAL INFORMATION 562 310 INFORMASI KELANGSUNGAN USAHA BUSINESS CONTINUITY INFORMATION LAPORAN HARTA KEKAYAAN PENYELENGGARA NEGARA (LHKPN) STATE OFFICIALS’ WEALTH REPORT (LHKPN) 564 313 PROSPEK USAHA TAHUN 2020 DAN RENCANA STRATEGIS 2020 BUSINESS PROSPECTS AND STRATEGIC PLANS WHISTLEBLOWING SYSTEM WHISTLEBLOWING SYSTEM 572 315 PETA JALAN USAHA: RENCANA PENGEMBANGAN JANGKA PANJANG BUSINESS ROAD MAP: LONG TERM STRATEGIC PLAN TRANSPARANSI PRAKTIK BAD GOVERNANCE TRANSPARENCY OF BAD GOVERNANCE PRACTICES tanggung jawab sosial perusahaan corporate social responsibility TATA KELOLa perusahaan good corporate governance 318 320 370 PEMAHAMAN MENDASAR TENTANG TATA KELOLA PERUSAHAAN YANG BAIK FUNDAMENTAL UNDERSTANDING OF GOOD CORPORATE GOVERNANCE PERKEMBANGAN PENERAPAN TATA KELOLA PERUSAHAAN YANG BAIK DI LINGKUP PERUSAHAAN DEVELOPMENT OF GOOD CORPORATE GOVERNANCE IMPLEMENTATION IN THE COMPANY’S ENVIRONMENT STRUKTUR ORGAN TATA KELOLA PERUSAHAAN YANG BAIK STRUCTURE OF GOOD CORPORATE GOVERNANCE ORGANS 501 SISTEM PENGENDALIAN INTERNAL INTERNAL CONTROL SYSTEM 514 PERKARA PENTING SIGNIFICANT CASES 523 TATA KELOLA TEKNOLOGI INFORMASI INFORMATION TECHNOLOGY GOVERNANCE 549 KEBIJAKAN TERKAIT GRATIFIKASI POLICIES REGARDING GRATIFICATION 557 PEDOMAN PERUSAHAAN TERKAIT KETERLIBATAN DALAM AKTIVITAS POLITIK GOMPANY’S GUIDELINES RELATED TO INVOLVEMENT IN POLITICAL ACTIVIITIES 590 TANGGUNG JAWAB SOSIAL PERUSAHAAN LINGKUP PEMENUHAN HAK ASASI MANUSIA CORPORATE SOCIAL RESPONSIBILITY RELATED TO HUMAN RIGHTS COMPLIANCE 592 TANGGUNG JAWAB SOSIAL PERUSAHAAN UNTUK OPERASI YANG ADIL CORPORATE SOCIAL RESPONSIBILITY FOR A FAIR OPERATION 595 TANGGUNG JAWAB SOSIAL PERUSAHAAN BIDANG LINGKUNGAN HIDUP CORPORATE SOCIAL RESPONSIBILITY RELATED TO ENVIRONMENT 608 TANGGUNG JAWAB SOSIAL PERUSAHAAN BIDANG KETENAGAKERJAAN, KESEHATAN DAN KESELAMATAN KERJA CORPORATE SOCIAL RESPONSIBILITY RELATED TO EMPLOYMENT, OCCUPATIONAL HEALTH AND SAFETY 628 TANGGUNG JAWAB SOSIAL PERUSAHAAN LINGKUP TANGGUNG JAWAB TERHADAP PRODUK/JASA SERTA PELANGGAN CORPORATE SOCIAL RESPONSIBILITY RELATED TO RESPONSIBILITIES TOWARDS PRODUCTS/SERVICES AND CUSTOMERS 635 TANGGUNG JAWAB SOSIAL PERUSAHAAN BIDANG PENGEMBANGAN SOSIAL DAN KEMASYARAKATAN CORPORATE SOCIAL RESPONSIBILITY RELATED TO SOCIAL COMMUNITY DEVELOPMENT KODE ETIK CODE OF CONDUCT 556 KEBIJAKAN DAN TATA KELOLA TANGGUNG JAWAB SOSIAL PERUSAHAAN DI LINGKUP PEMBANGUNAN JAYA ANCOL POLICY AND CORPORATE SOCIAL RESPONSIBILITY GOVERNANCE IN PEMBANGUNAN JAYA ANCOL’S SCOPE AKSES INFORMASI DAN DATA PERUSAHAAN INFORMATION ACCESS AND CORPORATE DATA 544 578 CORPORATE SOCIAL RESPONSIBILITY CORPORATE SOCIAL RESPONSIBILITY 515 TANGGUNG JAWAB SOSIAL PERUSAHAAN DAN PEMBANGUNAN BERKELANJUTAN: SEBUAH PENDEKATAN CORPORATE SOCIAL RESPONSIBILITY AND SUSTAINABLE DEVELOPMENT: AN APPROACH MANAJEMEN RISIKO RISK MANAGEMENT 511 576 557 KEBIJAKAN ANTI KORUPSI ANTI-CORRUPTION POLICY 558 KEBIJAKAN TERKAIT PENGUNDURAN DIRI DIREKSI DAN DEWAN KOMISARIS APABILA TERLIBAT DALAM KEJAHATAN KEUANGAN POLICIES RELATED TO RESIGNATION OF BOARD OF DIRECTORS AND BOARD OF COMMISSIONERS IF INVOLVED IN FINANCIAL CRIME 558 LARANGAN TRANSAKSI ORANG DALAM (INSIDER TRADING) RESTRICTION ON INSIDER TRADING 559 BENTURAN KEPENTINGAN (CONFLICT OF INTEREST) CONFLICT OF INTEREST ANNUAL REPORT 2019 lampiran appendix 642 LAPORAN KEUANGAN FINANCIAL REPORT 766 INDEKS POJK 29/POJK.04/2016 DAN SEOJK 30/ SEOJK.04/2016 POJK 29 / POJK.04 / 2016 INDEX AND SEOJK 30 / SEOJK.04 / 2016 787 REFERENSI SILANG KRITERIA ANNUAL REPORT AWARD (ARA) 2018 CROSS REFERENCE OF THE 2018 ANNUAL REPORT AWARD (ARA) CRITERIA RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY 7
ANCOL SELAYANG PANDANG ANCOL OVERVIEW Sejak pengembangan awal di abad ke-17 oleh Pemerintahan Hindia Belanda, yang kemudian dikembangkan secara struktural oleh Pemerintah Indonesia di era 1960-1966, kini Kawasan Ancol telah menjadi salah satu destinasi pariwisata di Indonesia, khususnya bagi warga Jakarta. Since the initial development in the 17th century by the Government of Dutch East Indies, which was then developed structurally by Indonesian Government in 1960-1966, Ancol Area has now become one of tourism destinations in Indonesia, particularly for Jakarta society. 8 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY LAPORAN TAHUNAN 2019
ANCOL SELAYANG PANDANG table of content ANNUAL REPORT 2019 RIDING THE WAVES OF CHANGE WITH GROWING CONFIDENCE AND HUMILITY 9
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