CATALOG 2022 EDITION
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Contents Total Number of Courses ....................................................................................................................................................... 8 Detailed Course Information ...................................................................................................................................................... 9 10-Minute Presentations ....................................................................................................................................................... 9 Accounting Skills for New Supervisors........................................................................................................................... 11 Active Listening ....................................................................................................................................................................... 13 Advanced Project Management ....................................................................................................................................... 15 Advanced Skills for the Practical Trainer ...................................................................................................................... 17 Advanced Writing Skills ....................................................................................................................................................... 19 An Environmental Audit Primer........................................................................................................................................ 20 Anger Management: Understanding Anger ................................................................................................................. 22 Appreciative Inquiry.............................................................................................................................................................. 24 Balanced Scorecard Basics.................................................................................................................................................. 26 Basic Business Management: Boot Camp for Business Owners........................................................................... 28 Basic Internet Marketing..................................................................................................................................................... 31 Becoming a Better Learner ................................................................................................................................................. 33 Becoming a Progressive Employer................................................................................................................................... 35 Becoming Management Material ..................................................................................................................................... 36 Being a Team Player .............................................................................................................................................................. 39 Beyond Workplace Politics: Using Social and Emotional Competencies .......................................................... 41 Branding: Creating and Managing Your Corporate Brand ..................................................................................... 43 Budgets and Managing Money .......................................................................................................................................... 46 Building a Brand on Social Media ..................................................................................................................................... 48 Building a Consulting Business.......................................................................................................................................... 50 Building an Online Business ............................................................................................................................................... 52 Building Better Teams .......................................................................................................................................................... 54 Building Relationships for Success in Sales................................................................................................................... 56 Building Your Self Esteem and Assertiveness Skills .................................................................................................. 58 Bullying in the Workplace ................................................................................................................................................... 60 Business Ethics for the Office ............................................................................................................................................ 62 Business Etiquette: Gaining That Extra Edge............................................................................................................... 64 Business Process Management ......................................................................................................................................... 66 Business Succession Planning: Developing and Maintaining a Succession Plan ............................................. 70 Business Writing That Works ............................................................................................................................................ 72 Call Center Training: Sales and Customer Service Training for Call Center Agents ..................................... 73 Cannabis and the Workplace ............................................................................................................................................. 76 Coaching and Mentoring ..................................................................................................................................................... 77 Code of Conduct: Setting the Tone for Your Workplace ......................................................................................... 79 Collaboration ........................................................................................................................................................................... 80 Communications for Small Business Owners .............................................................................................................. 82 Communication Strategies ................................................................................................................................................. 84 Conducting Accurate Internet Research ....................................................................................................................... 86 Conducting Effective Performance Reviews ............................................................................................................... 88 Conference and Event Management............................................................................................................................... 91 Pa g e |3
Conquering Your Fear of Speaking in Public ................................................................................................................ 96 Continuous Improvement with Lean............................................................................................................................... 97 Conversational Leadership ................................................................................................................................................. 99 Creating a Dynamite Job Portfolio ............................................................................................................................... 101 Creating a Google AdWords Campaign ...................................................................................................................... 103 Creating a Positive Work Environment ...................................................................................................................... 105 Creating a Top–Notch Talent Management Program ........................................................................................... 107 Creating a Workplace Wellness Program .................................................................................................................. 110 Creating Successful Staff Retreats ............................................................................................................................... 112 Creating Winning Proposals............................................................................................................................................ 114 Creating Winning Webinars: Getting Your Message Out .................................................................................... 116 Creative Thinking and Innovation ................................................................................................................................. 117 Creativity In The Workplace ........................................................................................................................................... 120 Crisis Management ............................................................................................................................................................. 121 Critical Elements of Customer Service........................................................................................................................ 123 Critical Thinking................................................................................................................................................................... 125 CRM: An Introduction to Customer Relationship Management ....................................................................... 127 Cybersecurity 1: Fundamentals for Employees ....................................................................................................... 129 Dealing With Difficult People ......................................................................................................................................... 131 Delegation: The Art of Delegating Effectively .......................................................................................................... 133 Delivering Dynamic Virtual Presentations ................................................................................................................ 135 Design Thinking: An Introduction ................................................................................................................................. 137 Developing a High Reliability Organization .............................................................................................................. 139 Developing a Lunch and Learn Program ..................................................................................................................... 141 Developing a Safety Procedures Manual.................................................................................................................... 143 Developing a Training Needs Analysis ........................................................................................................................ 145 Developing Your Executive Presence .......................................................................................................................... 147 Developing Your Training Program .............................................................................................................................. 149 Digital Citizenship: Conducting Yourself in a Digital World ............................................................................... 151 Digital Transformation ...................................................................................................................................................... 152 Disability Awareness: Working with People with Disabilities ............................................................................ 153 Diversity, Equity, and Inclusion ...................................................................................................................................... 155 Dynamite Sales Presentations........................................................................................................................................ 157 E-Commerce Management .............................................................................................................................................. 159 Effective Planning and Scheduling ................................................................................................................................ 162 Emotional Intelligence ....................................................................................................................................................... 165 Employee Accountability.................................................................................................................................................. 167 Employee Dispute Resolution: Mediation through Peer Review ...................................................................... 169 Employee Recognition: Appreciating Your Workforce ......................................................................................... 171 Encouraging Sustainability and Social Responsibility in Business .................................................................... 172 English as a Second Language: A Workplace Communications Primer........................................................... 174 Entrepreneurship 101 ....................................................................................................................................................... 176 Environmental Sustainability: A Practical Approach to Greening Your Organization .............................. 180 Facilitation Skills .................................................................................................................................................................. 182 Fostering Innovation .......................................................................................................................................................... 184 From Boss to Leader........................................................................................................................................................... 185 Pa g e |4
GDPR Readiness: Creating a Data Privacy Plan ...................................................................................................... 188 GDPR Readiness: Getting the Message Out ............................................................................................................. 190 Generation Gap: Closing the Generation Gap in the Workplace ...................................................................... 192 Getting Stuff Done: Personal Development Boot Camp ...................................................................................... 194 Getting Your Job Search Started ................................................................................................................................... 197 Giving Effective Feedback................................................................................................................................................ 199 Global Business Strategies............................................................................................................................................... 200 Goal Setting ........................................................................................................................................................................... 203 Growth Hacking ................................................................................................................................................................... 204 Hiring for Success: Behavioral Interviewing Techniques ..................................................................................... 206 Honing and Delivering Your Message ......................................................................................................................... 209 How to Become a Leader with Integrity ..................................................................................................................... 210 Human Resources Training: HR for the Non–HR Manager ................................................................................. 212 Identifying and Combatting Fake News...................................................................................................................... 215 Influence and Persuasion.................................................................................................................................................. 217 Intermediate Project Management .............................................................................................................................. 219 Intrapreneurship.................................................................................................................................................................. 221 Introduction to E-Mail Marketing ................................................................................................................................. 223 Introduction to Neuro Linguistic Programming ....................................................................................................... 225 Inventory Management: The Nuts and Bolts ............................................................................................................ 227 Kickstarting Your Business with Crowdsourcing .................................................................................................... 229 Knowledge Management.................................................................................................................................................. 231 Leadership Skills for Supervisors................................................................................................................................... 234 Lean Process Improvement ............................................................................................................................................. 236 Logistics and Supply Chain Management ................................................................................................................... 238 Making Training Stick ........................................................................................................................................................ 240 Making Your Business Better ......................................................................................................................................... 241 Managing Across Cultures ............................................................................................................................................... 243 Managing Customer Service ........................................................................................................................................... 245 Managing Difficult Conversations ................................................................................................................................ 247 Managing Pressure and Maintaining Balance........................................................................................................... 249 Managing the Virtual Workplace .................................................................................................................................. 251 Marketing and Sales ........................................................................................................................................................... 253 Marketing for Small Businesses ..................................................................................................................................... 255 Mastering the Interview ................................................................................................................................................... 257 Measuring Training Results ............................................................................................................................................. 259 Meeting Management: The Art of Making Meetings Work................................................................................. 260 Mobbing in the Workplace............................................................................................................................................... 262 Motivation Training: Motivating Your Workforce.................................................................................................. 263 Negotiating for Results ..................................................................................................................................................... 264 Networking for Success .................................................................................................................................................... 266 NLP Tools for Real Life ...................................................................................................................................................... 268 Onboarding: The Essential Rules for a Successful Onboarding Program ....................................................... 269 Orientation Handbook: Getting Employees Off to a Good Start....................................................................... 271 Overcoming Objections to Nail the Sale ..................................................................................................................... 273 Performance Management: Managing Employee Performance........................................................................ 275 Pa g e |5
Planning for Workplace Safety....................................................................................................................................... 278 Problem Solving and Decision Making ........................................................................................................................ 280 Process Improvement with Gap Analysis ................................................................................................................... 282 Project Management: All You Need to Know ........................................................................................................... 283 Project Management Fundamentals ............................................................................................................................ 285 Project Management Training: Understanding Project Management ............................................................ 287 Project Planning: All You Need to Know..................................................................................................................... 290 Promoting a Marketing Webinar................................................................................................................................... 292 Prospecting for Leads Like a Pro.................................................................................................................................... 293 Public Relations Boot Camp ............................................................................................................................................ 295 Public Speaking: Presentation Survival School ........................................................................................................ 297 Public Speaking: Speaking Under Pressure ............................................................................................................... 299 Purchasing and Procurement Basics ............................................................................................................................ 301 Body Language: Reading Body Language as a Sales Tool ..................................................................................... 304 Research Skills ...................................................................................................................................................................... 305 Respect in the Workplace ................................................................................................................................................ 307 Risk Management................................................................................................................................................................ 309 Safety in the Workplace.................................................................................................................................................... 311 Self–Leadership.................................................................................................................................................................... 313 Selling Smarter ..................................................................................................................................................................... 315 Six Sigma: Entering the Dojo ........................................................................................................................................... 317 Skills for the New Employee ............................................................................................................................................ 319 Skills You Need for Workplace Success ...................................................................................................................... 321 Social Media and Your Business..................................................................................................................................... 323 Social Selling for Small Businesses ................................................................................................................................ 325 Story Marketing for Small Businesses ......................................................................................................................... 327 Strategic Planning ............................................................................................................................................................... 329 Stress Management ............................................................................................................................................................ 331 Successfully Managing Change ...................................................................................................................................... 333 Survival Skills for the New Trainer................................................................................................................................ 335 Team Building: Developing High Performance Teams .......................................................................................... 337 Telemarketing: Using the Telephone as a Sales Tool ............................................................................................. 340 The ABC's of Supervising Others .................................................................................................................................. 342 The Minute Taker's Workshop....................................................................................................................................... 344 The Practical Trainer .......................................................................................................................................................... 345 The Professional Supervisor............................................................................................................................................ 348 Time Management .............................................................................................................................................................. 351 Tough Topics: Talking to Employees about Personal Hygiene ........................................................................... 353 Trade Shows: Getting the Most Out of Your Trade Show Experience ............................................................ 355 Training with Visual Storytelling ................................................................................................................................... 357 Transgender Employees: Creating an Inclusive Work Community .................................................................. 359 Understanding and Coping with the COVID-19 Pandemic ................................................................................. 361 Using Activities to Make Training Fun......................................................................................................................... 363 Vendor Management Essentials .................................................................................................................................... 365 Women and Leadership: Owning Your Strengths and Skills ............................................................................... 367 Working Smarter: Using Technology to Your Advantage .................................................................................... 369 Pa g e |6
Workplace Ergonomics: Injury Prevention Through Ergonomics ..................................................................... 373 Workplace Harassment: What It Is and What To Do About It ........................................................................... 376 Workplace Health and Safety: The Supervisor’s Role and Responsibilities .................................................. 378 Workplace Violence: How to Manage Anger and Violence in the Workplace.............................................. 380 Writing a Business Plan..................................................................................................................................................... 383 Writing for the Web ........................................................................................................................................................... 385 Writing Reports and Proposals ...................................................................................................................................... 386 Pa g e |7
LGS Online Academy currently offers 1269 eLearning courses.
10-Minute Presentations Course Overview Presentations, whether in person or via video interface, remain a primary means of building business relationships and partnerships that will sustain and grow your company. Learning Objectives • • • • • • • Know and use essentials of a good presentation Choose platforms that enhance your message and reach Set goals and timelines for your presentation Create engaging narrative from outline through final draft Edit and polish your presentation Offer and receive peer review Develop best practices for future presentations Course Outline 1. Session One: Course Overview Learning Objectives Pre-Assignment Pre-Course Assessment 2. Session Two: Presentation Wish List Presentations and Relationships What a Presenter Wants Reflect: Presenter What an Audience Wants Reflect: Audience The Common Ground Pitching an Idea and Feedback 3. Session Three: Choosing the Platform Real or Virtual? Tools of the Trade Your Personal Toolbox Using Your Voice 4. Session Four: Outlines and Touchstones Creating Your Presentation Mapping your Presentation Setting Goals Smart Goals Measurable Results Setting a Time Limit Meeting Goals Outlining your Presentation Presentation Outline Build Your Task List 5. Session Five: Drafting Your Presentation Checklist for Creation Slides and Visuals From Outline to Narrative Creating Visuals Plan Your Visuals 6. Session Six: Polishing Your Presentation Presentation Draft Peer Review Peer Checklist Preparing to Present You as Presenter The ‘What-Ifs’ Appearing Professional Doing the Presentation 7. Session Seven: Plan for Success Planning for Success: Introduction Planning for Success: Examining Your Presentation Presentation Autopsy Pa g e |9
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