Student Handbook

CATALOG 2020-2021

MENA COLLEGE OF MANAGEMENT

MENA College of Management is a higher Education institution licensed and
accredited by the Ministry of Education. MCM offers 4 Bachelor degrees in human
resources management, hospitality management, hospital administration and
health informatics. MENA has MCM Student Handbook concerning all major areas
stated in the standards.

STUDENT HANDBOOK

Table of Contents
1. General Information
• The College Mission, Vision and Goals
• Location and Map
• Academic Calendar
• Mode of Instructions
• Types of programs
• Class Size Policy
2. Admission and Registration
• Admission Policy
• Admission Criteria
• Admission Requirements
• Attestation of Documents and Equivalency letter
• Admission Regulations
• Readmission Policy
• Admission and Registration Procedure
• Admission Procedure
• Registration Procedure
• Student Academic Load
• Drop and Add Procedure
• Registering for courses at other institutions
• Registration and Discontinuation
• Withdrawal (without failure) from Courses
• Change of Program
• Transfer Policy

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3. Academic Policies
• Graduation Requirements
• Academic Standing Policy
• Repeating Courses
• Assessment, Examinations, and Grading Policies
• Assessments
• Exams regulations
• Assignments regulations
• Grading System
• Terminology
• Duration of Study
• Commencement Honors
• President’s Grade Improvement Award
• Academic Dean’s Honors List
• Student Disciplinary Policy and Procedure
• Policy Statement
• Misconduct
• Academic misconduct
• Non-academic misconduct
• Student Disciplinary Procedures for non-academic misconduct
• Student Grievance Procedure
• Procedure
• Student Rights and Responsibilities
• Student’s Rights
• Students’ Responsibilities (include and not limited to)
• Class Attendance

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• Student Records
• Access by the Student
• Access by College Personnel
• Students’ Record
• Releasing Information
• Release of Transcript

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4. Student Services
• Student’s Orientation Program
• Student Induction
• Academic Advising
• Career Services
• Career and Employment Information
• Career Development Support
• Personal Counseling
• Confidentiality
• Auxiliary Provision
• Appointment Procedures
• Dress Code
• Library and Learning resources
• Library code of conduct
• Students Internship
• Student’s Permanent Record
• Falsification of Records by Students
• Accommodation
• Food Court
• Prayer Rooms
• Student ID
• Use of Email as an Official means of Communication
• Financial Support
• Health Services
• Moodle (LMS)
• Smart Student System (SSS)
• Computing Facilities
• Online Teaching
• Safe Exam Browser (SEB)
• Tuition, fees, scholarship and discounts
• Tuition, fees
• Fees for Services
• Scholarships and Discounts
• Payments
• Refund Policies
• Change of Fees

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5. Student Activities
• Student participation in MCM Governance
• The Student Council
• Participation in Committees
• Social Activities and Gatherings
• Student Clubs
• Sports Activities/Events
• Entertainment Activities/Events
• Student Media and Use of electronic Information Resources
• Social Networks
• Health and Safety
• Smoking Policy

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STUDENT HANDBOOK

1. General Information
The College Mission, Vision and Core Values
VISION
Our Long term Vision
MENA College of Management will be number 1 Management College in MENA.
Our Immediate Vision
3H3E: MCM aspires to be regionally recognized for high quality education, transformative
entrepreneurship, and overall excellence in the management of health, hospitality and human
resources.
MISSION
In pursuit of its vision, MENA College of Management commits itself to:


aligning its plans with the visions of Dubai and the UAE for higher education, research and
innovation;



supporting the creation, adoption, dissemination, and utilization of knowledge through
research;



maintaining collaborations and engagement with schools, business and industry,
government bodies, professional associations, partner institutions, and community at large;



producing globally competent graduates who can make a difference in society, ensuring
the highest academic standard of its programs and focusing its attention on continuously
improving its educational programs to enable ever increasing learners’ success



enabling each learner, faculty and staff member to achieve distinction and personal mastery
in his/her chosen field;

CORE VALUES
Core Value

Keywords

Collegiality

Colleagues, Equals, Diversity

Integrity

Ethical, Moral, Societal Values

Fairness

Equal Opportunity, Merit Based

Excellence

Welcome, Accept Challenges and Thrive

Student Centric / Lifelong Learning

Lifelong relationship and partnering
Be all what you can be

Personal Mastery/Society Enablers

Place for realizing big dreams/Community
Engagement and Service

I3

Involve Include Integrate

Agility

Creativity Innovative Critical Thinker

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Location and Map
LOCATION
MCM’s campus is located in the Jumeirah district of Dubai, often referred to as the “Heart of Dubai”.
The area surrounding the campus is largely residential but also includes several schools, including
Al Ittihad Private School which is the nearest landmark to the campus.
The campus is easily accessible by car from Sheikh Zayed Road (Route E11) via Umm Al Sheif Road
(Exit 45) or Al Hadiqa Street (Exit 47). Parking is available inside the campus compound or on streets
nearby. Dubai RTA bus route F20, which serves the Business Bay Metro Station, stops immediately
in front of the campus.
MCM’s street address is Building 43, 8B Street, Al Safa 1, Jumeirah, Dubai. A location map of the
campus appears below.
https://bit.ly/2pfmG5M

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STUDENT HANDBOOK

Academic Calendar
FALL SEMESTER

Events

Date

Day

Admission of New Students

2020/06/28 2020/09/26

Sun - Sat

Online Booking for Fall Semester 2020

2020/08/16 2020/09/05

Sun - Sat

Beginning of classes, dropping and adding courses, late
registration

2020/09/06

Sun

2020/09/06 2020/09/12

Sun - Sat

End of dropping and adding courses

2020/09/19

Sat

Student Orientation Program

2020/09/19

Sat

Delivery Graduation Notifications to Graduated Students
(Summer II 2020)

2020/09/26

Sat

Deadline of Late Registration

2020/09/26

Sat

Deadline for dropping courses without academic penalty
(W) grade, with 75% refund.

2020/09/26

Sat

Deadline for dropping courses without academic penalty
(W) grade, with 50% refund.

2020/10/03

Sat

Deadline for dropping courses without academic penalty
(W) grade, with No refund.

2020/10/10

Sat

Deadline to apply for exceptional absence waiving for
Midterm

2020/10/10

Sat

Midterm attendance appeal results announcement

2020/10/24

Sat

Start of Midterm Exam

2020/10/25

Sun

End of Midterm Exams

2020/10/31

Sat

Deadline Midterm Grade Publication on SSS

2020/11/07

Sat

2020/11/08 - 2020/11/14

Sun - Sat

Deadline for submitting Midterm Grade Appeal

2020/11/14

Sat

Deadline for dropping courses without academic penalty
(W) grade.

2020/11/14

Sat

Midterm Grade Appeal Results announcement

2020/11/21

Sat

2020/11/22 - 2020/11/28

Sun - Sat

Deadline to apply for exceptional absence waiving for
Final Exam

2020/12/05

Sat

Online Booking for Spring semester 2021

2020/12/06 2020/12/12

Sun - Sat

2020/12/12

Sat

Final exam for incomplete Grade for Spring & Summer
semesters 2020

Student May Apply for Change of Major

Make up of Midterm Incomplete Exam

Final Exam attendance appeal results announcement

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Last Day of Classes

2020/12/19

Sat

Start of Final Exams

2020/12/20

Sun

End of Final Exams

2020/12/26

Sat

2020/12/29 - 2021/01/09

Tue - Sat

Announcement of Grades for Fall Semester 2020

2020/12/29

Tue

Deadline for submitting Grade Appeal & Reviewing Final
Exam form

2021/01/09

Sat

Date

Day

2020/12/20 2020/01/30

Sun - Sat

2021/1/10

Sun

2021/01/10 - 2021/01/16

Sun - Sat

Final Exam Grade Appeal Results announcement
(for Fall semester)

2021/01/16

Sat

End of dropping and adding courses

2021/01/23

Sat

Student Orientation Program

2021/01/23

Sat

Delivery Graduation Notifications to Graduated Students
(Fall 2020)

2021/01/23

Sat

Deadline of Late Registration

2021/01/30

Sat

Deadline for dropping courses without academic penalty
(W) grade, with 75% refund.

2021/01/30

Sat

Deadline for dropping courses without academic penalty
(W) grade, with 50% refund.

2021/02/06

Sat

Deadline for dropping courses without academic penalty
(W) grade, with No refund.

2021/02/13

Sat

Deadline to apply for exceptional absence waiving for
Midterm

2021/02/13

Sat

Mid-Term attendance appeal results announcement.

2021/02/27

Sat

Start of Midterm Exam

2021/02/28

Sun

End of Midterm Exams

2021/03/06

Sat

2021/3/13

Sat

2021/03/14 2021/03/20

Sun - Sat

Deadline Midterm Makeup and Coursework Grade
Publication on SSS

Winter Recess - (No classes)

SPRING SEMESTER

Events
Admission of New Students
Beginning of classes, dropping and adding courses,
late registration
Final exam for incomplete Grade for Fall Semester 2020

Deadline Midterm Grade Publication on SSS
Student May Apply for Change of Major

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STUDENT HANDBOOK

Deadline for dropping courses without academic penalty
(W) grade.

2021/3/20

Sat

Deadline for submitting Midterm Grade Appeal

2021/3/20

Sat

Midterm Grade Appeal Results announcement

2021/3/27

Sat

2021/03/28 2021/04/03

Sun - Sat

2021/04/11 - 2021/04/17

Sun - Sat

2021/04/17

Sat

Online Booking for Summer I semester 2021

2021/04/18 2021/04/24

Sun - Sat

Final Exam attendance appeal results announcement

2021/04/24

Sat

2021/05/01

Sat

Start of Final Exams

2021/05/02

Sun

End of Final Exams

2021/05/08

Sat

Announcement of Grades for Spring Semester 2021

2021/05/11

Tue

Date

Day

2021/05/16

Sun

2021/05/16 - 2021/05/22

Sun - Sat

Deadline for submitting Grade Appeal and Reviewing
Final Exam form (for Spring semester)

2021/05/22

Sat

Final Exam Grade Appeal Results announcement

2021/05/29

Sat

Student Orientation Program

2021/05/29

Sat

End of dropping and adding courses with full refund and
late registration

2021/05/29

Sat

Deadline for dropping courses without academic penalty
(W) grade, with No refund

2021/06/05

Sat

Deadline to apply for exceptional absence waiving for
Midterm

2021/06/05

Sat

Delivery Graduation Notifications to Graduated Students
(Spring 2021)

2021/06/05

Sat

Midterm attendance appeal results announcement

2021/06/06

Sun

Start of Midterm Exams

2021/06/06

Sun

End of Midterm Exams

2021/06/12

Sat

Spring Recess (No Classes)
Make up of Midterm Incomplete Exam
Deadline to apply for exceptional absence waiving for
Final Exam

Last Day of Classes
Deadline Midterm Makeup and Coursework Grade
Publication on SSS

SUMMER 1 SEMESTER

Events
Beginning of classes, dropping and adding courses,
late registration
Final exam for incomplete Grade for Spring
semester 2021

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Deadline Midterm Grade Publication on SSS

2021/06/15

Tue

Deadline for submitting Mid-Term Grade Appeal

2021/06/19

Sat

Deadline for dropping courses without academic penalty
(W) grade.

2021/06/19

Sat

Online Booking for Summer II semester 2021

2021/06/20 2021/06/26

Sun - Sat

Make up of Midterm Incomplete Exam

2021/06/20 2021/06/26

Sun - Sat

Midterm Grade Appeal Results announcement

2021/06/26

Sat

Deadline to apply for exceptional absence waiving for
Final Exam

2021/06/26

Sat

Final Exam attendance appeal results announcement

2021/07/03

Sat

Last Day of Classes

2021/07/03

Sat

Final Exams

2021/07/04 2021/07/05

Sun - Mon

Announcement of Grades for Summer I Semester 2021

2021/07/08

Thu

End of Summer 1 Semester

SUMMER 2 SEMESTER

Events

Date

Day

2021/07/11

Sun

Final exam for incomplete Grade for Summer I
semester 2021

2021/07/11 2021/07/17

Sun - Sat

Deadline for submitting Grade Appeal & Reviewing Final
Exam form (for Summer I semester)

2021/07/17

Sat

Final Exam Grade Appeal Results announcement

2021/07/24

Sat

End of dropping and adding courses with full refund &
late registration

2021/07/24

Sat

Student Orientation Program

2021/07/24

Sat

Deadline for dropping courses without academic penalty
(W) grade, with No refund

2021/07/31

Sat

Deadline to apply for exceptional absence waiving for
Midterm

2021/07/31

Sat

Delivery Graduation Notifications to Graduated Students
(Summer I 2021)

2021/07/31

Thu

Midterm attendance appeal results announcement

2021/08/01

Sun

Start of Midterm Exam

2021/08/01

Sun

End of Midterm Exams

2021/08/07

Sat

Deadline Midterm Grade Publication on SSS

2021/08/10

Tue

Beginning of classes, dropping and adding courses,
late registration

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STUDENT HANDBOOK

Deadline for submitting Midterm Grade Appeal

2021/08/14

Sat

Deadline for dropping courses without academic penalty
(W) grade.

2021/08/14

Sat

Online Booking for Fall semester 2021/2022

2021/08/15 2021/08/21

Sun - Sat

Make up of Midterm Incomplete Exam

2021/08/15 2021/08/21

Sun - Sat

Midterm Grade Appeal Results announcement

2021/08/21

Sat

Deadline to apply for exceptional absence waiving for
Final Exam

2021/08/21

Sat

Final Exam attendance appeal results announcement

2021/08/28

Sat

Last Day of Classes

2021/08/28

Sat

Final Exams

2021/08/29 2021/08/30

Sun -Mon

2021/09/02

Thu

Deadline for submitting Grade Appeal & Reviewing Final
Exam form

2021/09/11

Sat

Final Exam Grade Appeal Results announcement

2021/09/18

Sat

Delivery Graduation Notifications to Graduated Students
(Summer II 2021)

2021/09/25

Thu

Announcement of Grades for Summer II Semester 2021
End of Summer 2 Semester

* Dates of Holidays will be announced by the UAE Government

Mode of Instructions
MCM courses normally are taught using face-to-face instruction. MCM places great emphasis on
the interaction among students in a course, and between students and the instructor. The College
believes that face-to-face interaction creates an environment where students are encouraged to
share ideas and value others’ point of view. At the time this Catalog was prepared, circumstances
related to the COVID-19 pandemic necessitated the delivery of MCM classes online, using the
Microsoft Teams video conferencing software. This will continue for as long as the Ministry of
Education requires social distancing precautions in classrooms.
All MCM courses, with the exception of Arabic Language courses, are taught in English.

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Types of programs
MENA is aware that large number of students may have needed to pursue a career at an early age
or may have for any reason started working and delayed their plans for higher education.
The Management programs that are offered by MENA are the types of programs that appeal to
working individuals who aspire to advance in their career but lack the education needed.
Knowing that for individual to succeed and be able to compete, they must acquire the knowledge
and skills needed, MENA plans to offer its programs to accommodate the working and the nonworking students. It will offer the day programs, the evening programs and the weekend programs.

Class Size Policy
Class Size Policy ensures that class sizes are appropriate to the courses offered in order to facilitate
quality instruction at MCM.
GUIDELINES FOR CLASS SIZE
MCM has established the following guidelines for class size:
Maximum
The College requirement courses including General Education courses

25-30 Students

IT related courses

20 Students

All other courses

25-30 Students

EXCEPTIONS
Under specific circumstances (including courses such as graduation project, internship and
independent study), the minimum enrolment shall take into consideration the following



Courses below the minimum class size may be offered by MCM in cases such as mandatory
courses for graduation to avoid impeding the student’s normal progress toward graduation.
The minimum class size may vary, based on the decision of the Management.

Exceptions must be reviewed and approved by the Academic Dean in coordination with the HOD.

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STUDENT HANDBOOK

2. Admission and Registration
Admission Policy
Students applying to MCM will be considered for admission if they have the UAE General Secondary
School Certificate or equivalent, as stated in the admission requirements set in the Ministerial
Decrees No. 883 & 199/Year 2019. See “Admission Criteria” below.
Transfer credits from universities accredited by the UAE-MOE are accepted if transfer conditions are
met (See Student Transfer Policy).

Admission Criteria
REGULAR ADMISSION
A minimum of 60% average score in the UAE Secondary School Certificate.
A minimum English proficiency examination score of 1100 EmSAT, or 5.0 IELTS, or 500 TOEFL
PBT (equivalent to 173 CBT, 61 IBT) ,or their equivalents on another standardized nationally- or
internationally-recognized test that is approved by the UAE Ministry of Education.
CONDITIONAL ADMISSION
Applicants who do not present an original, valid certifications of a test score of English language
proficiency meeting the requirement for regular admission may be conditionally admitted and
register for up to 12 credits of study at MCM.
Applicants may take MCM’s English language placement exam and will be placed in English
remedial courses based on the score achieved.
Conditionally admitted students may not register for any additional courses beyond 12 credits until
they fulfill the English language proficiency exam requirement. MCM is a testing center for the
IELTS exam, under the authority of the British Council.
VISITING STUDENTS
Visiting students must fully adhere to MCM regulations and rules, including attendance.
Applicants may take MCM’s English language placement exam and will be placed in English
remedial courses based on the score achieved.




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The cumulative number of credit hours for which a visiting student may register should not
exceed 63 credit hours.
Visiting students cannot register for more than 2 consecutive regular semesters. (Short semesters
are not counted).
A visiting student may be accepted as a regular MCM student after compliance with MCM
admission requirements.

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Admission Requirements
Applicants for admission must submit the following required documents:
1. Completed MCM application form.
2. Original UAE secondary school certificate or certified equivalent (approved by the Ministry of
Education).
3. Copy of a valid UAE residence visa (for non-UAE nationals).
4. Copy of a valid passport and Emirates ID card.
5. Four recent passport-size photographs (in color) or an electronic photograph in JPEG file format.
6. Pay (non-refundable) fees for admission and for the College’s ID card.
Note: The application form may be completed online at the following link: https://www.mcm.ac.ae/
en/apply-now.
REQUIRED DOCUMENTS (FOR VISITING STUDENTS)
Visiting students must fully adhere to MCM regulations and rules, including attendance.
1.
2.
3.
4.
5.

Copy of a valid passport and a national identity card.
Copy of a valid UAE residence visa (for expats resident in the UAE)
Two recent passport-size photographs (in color) or an electronic photograph in JPEG file format
Approval letter from the university where the student is studying
Pay (non-refundable) fees for admission.

Attestation of Documents and Equivalency letter
All applicants for admission are required to obtain an Equivalency Certificate for their secondary
school leaving qualifications from the UAE Ministry of Education (MOE). The attestation/ratification
process is dependent upon whether the applicants completed their secondary schooling within the
UAE or outside the UAE.
APPLICANTS WHO HOLD CERTIFICATES FROM THE UAE
All applicants who have completed schooling within the UAE are required to get their certificates
attested/ratified by the educational authority in the city where they did their final year of studies.
All applicants who hold certificates other than (UAE) are required to get an Equivalency Certificate
in addition to the attestation/ratification from the educational authority.
APPLICANTS WHO HOLD CERTIFICATES FROM OUTSIDE UAE
Applicants who obtained their secondary school certificates outside UAE are required to ratify/
attest their certificates for all secondary school levels/grades (e.g. grade 10, 11 and 12) and provide an
Equivalency Certificate from the following:
a.
b.
c.
d.

The Ministry of Education or the educational authority in the country where studies were done.
The Ministry of Foreign Affairs in the country where studies were done.
The UAE Embassy in the country where studies were done.
In case the attestations couldn’t be done, as in b. and c., certificates must be attested/ratified by
the embassy of the country where studies were done in UAE as well as the Ministry of Foreign
Affairs in UAE.

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STUDENT HANDBOOK

e. After obtaining the above attestations/ratifications, the student must provide the Equivalency
Certificate Issued by the Ministry of Education in UAE (MOE).
If applicant unable to provide the Equivalency Certificate as outlined above before the
commencement of the semester, he/she will be asked to sign a “Declaration Letter” agreeing to
provide the Equivalency Certificate. He/she will be permitted to begin his/her studies at MCM, but will
be given a maximum of one semester to get the Equivalency Certificate. MCM reserves the right to
take appropriate action against any applicant who cannot provide the appropriate documentation
during this time period, which may include termination of the student’s enrollment at MCM.

Admission Regulations
MCM observes the following admission regulations:
1. Admission and acceptance of students to MCM is valid for only one semester. An admitted
student who fails to register will lose his/her admission status and must resubmit the
application as a new applicant. MCM retains admissions files in its records for two semesters
after their submission.
2. Applicants should make sure that all documents required for finalizing their admission are
submitted to the ARD before registration begins.
3. The names of MCM students on all College documents including degree certificates are spelled
in English, exactly as they appear on their passports or identity cards. If a name on a passport
or an identity card does not appear in English, it will be spelled according to the applicant’s
preference.
4. Students granted conditional admission will be considered At-Risk and accordingly, will be
closely monitored by their assigned faculty mentor. See also “Academic Policies” below.
5. A student status report for a conditionally admitted student will be issued at the end of each
semester. A hard copy of this report will be archived in the student’s file.

Readmission Policy
All students who withdraw from MCM or who have canceled their registration, but who wish to be
readmitted, must submit a formal request to the Admission and Registration Department. A student
dismissed from the College on the basis of poor academic performance may be re-admitted as a
new student only. Such students must be approved for re-admission by the President, based on the
recommendation of the Academic Dean.

Admission & Registration Procedure
Admission Procedure
The stages of MCM’s admission procedure are as follows:
1.
2.
3.
4.
5.
6.

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MCM collects all of the required admission/transfer documents from each applicant.
MCM enters the applicant data in the Smart Student System (SSS).
The applicant pays the admission and other required fees.
MCM issues a Student ID number.
MCM notifies the applicant officially of his/her admission status.
MCM maintains a copy of the letter of notification of acceptance in the student’s file, signed by
both student and the Director of ARD.

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Registration Procedure
The registration process for regular and visiting students is comprised of two primary and
complementary
phases:
1. Online Early Booking: The Admission and Registration Department (ARD) provides an
online early booking service for students who will register in Fall/ Spring semesters in order
to help them avoid last minute problems arising out of closure of sections, and by planning
their courses in advance. This service is offered to regular students only. No advance
fees need to be paid for this online early booking of courses. Fees can be paid during the
regular registration week for Fall/Spring. See “Procedure for Online Registration” below.
2. Advising/ Selection of Courses: Upon careful consideration and due consultation with his or her
assigned academic advisor, the student enrolls in courses for a given semester in accordance
with his/her study plan. Students may also register online at https://sss.mcm.ac.ae.
PROCEDURE FOR ONLINE REGISTRATION
a. Web Access to Online Registration
1. Open a web browser and type the following address: https://sss.mcm.ac.ae
2. Enter your username and password (use your Windows login username and password) or,
(Username: student ID; password: UAE ID number).
3. Press ”Log in”
Note: Students on academic probation are not permitted to register for courses online.
These students must consult with their academic advisor to complete registration.
b. Booking Online
1. Select “Online Registration” from “Registration” drop-down menu
2. “Student Advising” screen will appear.
3. Press on “Booking Page” at the bottom of the screen.
Note: “Booking Page” button will be disabled if the student is not permitted to be registered
online.
4. A page divided into two sections will appear:
• The first section shows “Student Details”, which has the information below:
a. Student transcript
b. Academic curriculum
c. Graduation plan
d. Courses scores
e. Offered courses (Class Schedules)
• The second section shows “Graduation Plan with Offered Courses”.
5. Press on the course name that you wish to register in (offered courses only).
6. A small window will appear containing all the sections offered for the selected course.
7. Press on the Section Number to select the required section.
8. The sections you have selected will be highlighted in green color. Close the window from the
right bottom.
9. To unselect a course, press on ( ) button.
10. Press “Save” at the bottom of the booking page.
The booking will be valid until the last day of dropping & adding courses.

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STUDENT HANDBOOK

c. Confirming the booked courses
1. A confirmation message will appear (“Are you sure you want to confirm the process?”)
Sponsored Students:
1. Press “Confirm Booked Courses”
2. Print your class schedule
Private Students: To confirm your online booking, full payment of tuition and other fees for
the registered courses, by cash or checks, must be deposited in your student account. When
this is done, follow these steps:
1. Press “Confirm Booked Courses”
2. Print your class schedule
Alternatively, a private student may go to the college Cashier’s Office and remit payment of all
accumulated fees, after which he/she receives confirmation of registered courses. The student’s
class schedule shall subsequently be forwarded to him/her via MCM email or through the SSS
account.
WAITING LIST
In case a student is eligible to enroll in a course but the course is filled, a waiting list link will appear
beside the course title. To obtain a place on the waiting list, follow these steps:
a.
b.
c.
d.

Click on the waiting list link.
A confirmation message will appear.
Press the “Yes” button.
A list of courses for which you are on the waiting list will appear at the bottom of the
booking page.

DROPPING ALL REGISTERED COURSES
If a student wishes to drop all courses for which he/she is registered, the student must complete the
procedures through the Registration office. See also “Refund Policies” below..
INCOMPLETE BOOKING
If a student wants to register for less than the minimum number of courses normally allowed, he/
she must visit the Academic Dean’s office to complete the registration process.
NOTES ON ONLINE REGISTRATION
1. The online registration system will not permit students to register for courses for which they
have not completed the required prerequisites, or are at the wrong academic level
2. MCM reserves the right to deactivate any courses registered through Early Online Booking
that does not meet MCM requirements (other than those in 1) without informing the student.
3. Students are fully responsible for courses book through Early Online Booking/ Online
Registration, and the College is not responsible for the loss of bookings made online.

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Student Academic Load
A student’s study load in a regular academic semester (Fall or Spring) can range from a minimum
of 9 credit hours to a maximum of 18 credit hours.
a. Students who register for between 12 and 18 credit hours are considered full‐time students.
Students who register for at least 9, but fewer than 12 credit hours are considered as part‐time
students.
b. Where appropriate, the Academic Dean may decrease or increase a student’s study load
depending on his/her GPA. The Academic Dean may approve an increase in a student’s study
load to no more than 21 credit hours in a regular semester if the student’s CGPA was at least 3.6
at the end of the previous semester, or if taking such a load would permit the student to qualify
for graduation in the same or the following semester.
c. The Academic Dean may give approval for a student to register for less than 9 credit hours if
the student offers an acceptable explanation
d. In Summer semesters, students are allowed a maximum study load of 6 credit hours (including
the Internship course).
e. Students are not permitted to register for any additional courses, exceeding their maximum
load, at another institution. The College will not accept any such courses for transfer. For more
information on studying off-campus, students are referred to the Academic Policies.
f. The maximum study load for students on Academic Probation must not exceed 12 credit hours,
during regular semesters, and 3 credit hours in short semesters. See “Academic Standing
Policy” below.

Drop and Add Procedure
The Add and Drop period extends for two weeks after the start of classes, during a regular or a short
semester. During this period, students may drop or add course(s) without penalty. Students who
wish to add or drop courses should first consult their academic advisor. The limitations on students’
academic load must be observed. See also “Procedure for Online Registration” above.

Registering for courses at other institutions
After a student is admitted to MCM, as a new student or transfer student, the College’s expectation
is that he/she will complete the course work required for his/her degree at MCM. Exceptions to this
require approval from the Academic Dean. If an MCM student registers for a course at another
institution without prior approval, the College will not award transfer credit for the course.
Normally, requests to register for courses at another institution may be granted if one of the following
conditions is true:




The student is registering in a Summer session, for a course which MCM is not offering in
Summer.
The student is entering his/her last semester before graduating, and requires a course to
complete his/her program that MCM will not offer before the planned graduation date.
The student is entering his/her last semester before graduating, and course scheduling results
in an irresolvable time conflict between courses that a student must complete.

College Requirements (General Education) and Business Core courses should normally be taken at
MCM, unless a student transfers in credit for equivalent courses when he/she begins study at MCM.
Internship and Graduation Project courses must, in all circumstances, be completed at MCM.

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A list of UAE universities approved by MCM for registration may be obtained from ARD.
The following conditions must be satisfied in order for a student’s request to be approved:







The course to be taken must be part of the curriculum for the student’s program.
The student must be in good academic and disciplinary standing at MCM.
The student must complete an application form available from ARD and receive prior approval
from the Academic Dean.
The course(s) should be equivalent to an MCM course, with at least 80% syllabus match.
Students should provide a course description and course syllabus.
Only a course in which a student receives a “C” grade or higher will receive credit.
Other regulations regarding transfer of credits apply. See “Admission Guidelines for Transfer
Students” above.

The above policy do not apply in cases where an MCM student participates in an authorized program
of study abroad with an MCM academic partner.

Registration & Discontinuation
A student may be permitted to put a hold on his/her registration by submitting a written request to
the Director of Admission and Registration. The request will be accepted on the condition that the
student has been a regular student at MCM for at least one semester.
Students who do not register for a particular semester and fail to make a request for Registration
Hold are considered “Discontinued” in the ARD’s records.
A Registration Hold must not exceed four semesters during a student’s period of study at MCM. This
includes semesters from which the student has withdrawn without failure.
If the student’s “Discontinued” status exceeds four semesters, the student’s registration status will
be considered as “Cancelled”. The student may however apply for re-registration upon approval
from the MCM President, based on the recommendation of the Academic Dean.
A list of all students who have requested “Registration Hold” is forwarded to the Academic Dean.

Withdrawal (without failure) from Courses
Students are permitted to withdraw from courses after submitting the appropriate withdrawal
form. Withdrawal from courses must occur no later than the end of the 10th week of classes during
the Fall/Spring semesters and the 5th week of classes during the Summer semesters.
A grade of “W” will be recorded on the student’s transcript for the course from which s/he has
withdrawn, if the withdrawal is between the 3rd week and the end of 10th week for Fall and Spring
semesters, and between the 3rd week and the end of the 5th week for Summer semesters.
If students do not apply for withdrawal within the period mentioned above, they are expected to
attend and complete the courses they have registered for. A failure to do so will result in an “F”
grade for the course.

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Tuition refunds for withdrawals made after the second week are as follows:




A student withdrawing in the 3rd week will lose 25% of the tuition paid.
A student withdrawing in the 4th week will lose 50% of the tuition paid.
No refund will be made for course withdrawals after the fourth week

Change of Program
MCM students who wish to change their program must complete and submit the appropriate form
to the Admission and Registration Department no later than five weeks prior to the end of the
semester before the change takes effect.
Students may change to another program under the following conditions:






The student has discussed the change with his/her academic advisor to ensure the following
criteria are met:
» The student meets the entry requirements of the proposed new program.
» A place is available on the proposed program.
» It is possible for the student to complete the program within the time limits enforced by
the College.
» The student is in good academic standing with a CGPA of 2.00 or higher
The student has reviewed the curriculum and study plan for the new program, and understands
which courses from his/her current program of study will transfer into the new program.
The student receives approval from the Program Coordinators for the current and the proposed
new programs.
For scholarship students, the sponsor of the student’s scholarship must approve the proposed
change of program.

Transfer Policy
MCM welcomes the admission of applicants transferring from other institutions of Higher Education,
and may consider transferring credits of a student earned at another recognized institution of
Higher Education to its programs only if the student meets the admission criteria to the MCM.
PROCEDURE






A transferred student submits previous academic records, course syllabus/description, and
grading system to the Admission and Registration Department.
The ARD must send the transcript, course syllabus, and grading system to the “Course Transfer
Committee” for course mapping and equivalence.
This is then sent to the Academic Dean for approval
The ARD will then formally inform the transferred student of the transfer credits prior to
enrollment.
ARD enters the transferred courses into MCM student’s records.

MCM encourages the admission of applicants transferring from other higher education institutions
and may consider transferring student credits from another recognized higher education institution
to their programs only if the student meets the MCM admission criteria.

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STUDENT HANDBOOK

These candidates are eligible for admission subject to the following conditions:
1. Transfer students must meet all MCM requirements for regular enrollment. Transfer students
are not accepted for conditional admission.
2. The institution from which the applicant is transferred must be recognized by the Ministry of
Education (MOE) and use the credit hour system.
3. Applicants transferring from other educational institutions must have a GPA of at least 2.00
in previous studies and may only be awarded transfer points for courses equivalent to courses
offered by MCM and for which they have achieved a minimum grade of “C”
4. If the transfer applicant has an academic warning (i.e. CGPA of less than 2.0), he/she will be
admitted on the condition that he/she can only study a specialty other than the one he/she
studied previously.
5. Prior to enrollment, transfer students will be informed in writing of the transfer credits approved
by the ARD. Transferred courses will be accepted upon receipt of the official transcripts from
the student’s previous institution(s). In addition, the transfer students must submit the course
syllabus and course description for each course they wish to transfer for credit.
6. Transferred credits are entered on the student’s transcript and the student’s academic plan
with a “TC” grade. The transferred courses are credited in terms of hours but no grade points
are awarded; thus, they are not used in calculating the student’s CGPA.
7. The maximum number of credits a student can transfer to the MCM program must not exceed
50% of the total hours required to complete their studies.
8. The content of a transferred course must match at least 80% with the content of a comparable
MCM course.
9. As an exception to point 8, some General Education courses can be transferred as eligible for
the Humanities and Social Science or Natural and Applied Science requirements, even if such
courses are not offered in the MCM.
10. Credit is not granted twice for similar courses taken at different higher education institutions.
11. If the course content at MCM is covered by two separate courses in the student’s institution,
the two courses will be equivalent to the MCM course.
12. No transfer credits will be granted for graduation projects and thesis courses.

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3. Academic Policies
Graduation Requirements
In order to graduate with a Bachelor’s degree from MCM, a student must:





Complete the total number of credit hours of course work required in the study plan for the
student’s academic program
Complete and satisfactorily pass all courses listed as required in the study plan for the student’s
academic program
Maintain a cumulative GPA of not less than 2.00 for all courses completed.
Satisfy all financial obligations to MCM.

The annual Commencement (or graduation) ceremony is the occasion during which MCM officially
confers academic degrees. Students are eligible to take part in Commencement if they have
completed their graduation requirements in the preceding academic year (i.e., after September 1st
and prior to the following August 31st).

Academic Standing Policy
After a student has completed the study of 30 credit hours, his or her academic standing shall
be recorded on the transcript as either “Good Standing” or “On Probation”. All students with a
Cumulative Grade Point Average (CGPA) of at least 2.0 shall be considered to be in good academic
standing.
A student whose CGPA falls below 2.0 shall be placed on academic probation and shall accordingly
receive a first academic warning. The maximum permissible study load for students on academic
probation shall be reduced as follows:



12 credit hours for the Fall and Spring semesters;
6 credit hours, total, for both Summer semesters.

Actions the MCM can take to support students on academic probation include, but are not limited
to, tutorial sessions, specific consultation hours, make-up exams, counselling sessions, and support
sessions/workshops focused on students’ areas of weaknesses (English, Math, Critical Thinking,
General Management, etc.) The student’s academic advisor will work with the student to identify
the forms of support most valuable in his/her case.
During the academic probation, priority shall be given to retaking either failed courses or courses
where a “D” or “D+” grade was achieved, before registering for any new subject courses.
Academic Probation shall be removed when a student’s CGPA reaches at least 2.0. However, the
transcript will still show any academic probation in previous semesters.
If a student fails to improve his/her CGPA sufficiently by the end of the first semester on academic
probation, s/he shall remain on academic probation and receive a second academic warning.

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STUDENT HANDBOOK

If a student receives a third consecutive academic warning, the following actions shall be taken:



A student with a CGPA of less than 1.5 shall be dismissed from the College.
A student with a CGPA of 1.5 or above shall be given an additional semester to
remove the academic probation. If the student fails to accomplish this, then either:




The student is given a last, exceptional semester to remove academic probation (this
requires that the student’s CGPA is 1.75 or above, or is less than 1.75 but with a CGPA of 1.80
or above in Business Core courses, and must be recommended by the Academic Dean and
approved by the President);
The student is dismissed from the College if neither of the above is true.

No student may remain on academic probation for longer than four consecutive semesters.

Repeating Courses
FAILING GRADE:
Students who fail required courses must repeat them. The highest grade shall be accepted and
counted towards the CGPA. For elective courses, students may repeat the same course or its
substitute in accordance with the approved study plan.
PASSING GRADE:
If a student wishes to register for a course that he or she completed previously, the student must
complete the registration procedures through the Registration Office. Online registration is not
available in the case of a repeated course. Repeating passed courses may not re‐register for more
than twice. The higher grade shall be accepted and counted towards the CGPA, and the lower grade
will be discounted.

Assessment, Examinations, and Grading Policies
Assessments
Assessment tools are some or all of the following depending on the course:
Exams which could be Final, midterm and other. Exam duration could range from few minutes to
two hours







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Term papers, research papers.
Assignments.
Group work
Class participation
Projects
Presentations

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Exams regulations
Students must attend the exam on the date and time specified. If a student is absent, he/she will
receive a zero on the exam unless an excuse was submitted within 48 hours of the time of the exam
to the Director of Admission and Registration Dep. Acceptable excuses may include:
1- Serious illness supported by medical report certified by the Ministry of Health.
2- Death of a family member.
3- Accidents

Assignments regulations
Assignments should be submitted on the specified date. All research work should be original and
will be checked for plagiarism.

Grading System
The table below shows the grading system adopted at MCM.
Mark

Grade

Credit Points

Description

95% - 100%

A

4.0

Excellent

90% - 94%

A-

3.7

Excellent

85% - 89%

B+

3.3

Very good

80% - 84%

B

3.0

Very good

75% - 79%

B-

2.7

Good

70% - 74%

C+

2.3

Satisfactory

60% - 69%

C

2.0

Fair

50% - 59%

D

1.0

Marginal

0% - 49%

F

0.0

Fail

I

Incomplete

W

Withdrawn

P

Pass

IP

In Progress

WF

Withdrawal with F Grade

AW

Administrative Withdrawal

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STUDENT HANDBOOK

Terminology
Credit hour or credit

A measurement of the effort required of a student in a
course. One semester credit hour normally requires 15
hours of class attendance and 30 hours of out-of-class
activity.

Semester grade point average
(SGPA)

A measure of a student’s academic performance in the
classes he/she completed during a given teaching term
(regular semester or Summer session).

Cumulative grade point average
(CGPA)

A measure of a student’s academic performance in all of
the classes he/she has completed while enrolled at MCM.

Good standing

A student whose CGPA is greater than 2.0 is in good
standing.

Probation

A warning status given to a student whose CGPA falls
below 2.0.

Suspension

A time period in which a student enrolled at MCM is not
permitted to register for courses.

Withdrawal (course)

A voluntary action to terminate a student’s registration in
a course. A withdrawal appears on a transcript with the
grade “W”.

Withdrawal (College)

A voluntary action to terminate a student’s enrollment at
the College.

Administrative withdrawal

A withdrawal from a course initiated by the College (for
instance, for unsatisfactory attendance) rather than the
student.

Transcript

An official College document listing a student’s coursework
taken, grades awarded, CGPA, degrees awarded, any
transfer credit received, and any periods of probation.

Incomplete

A grade assigned to a student who, for acceptable
reasons, has not completed the course requirements. An
Incomplete must be converted to a letter grade within a
specified period.

Academic load

The total number of credits a student is registered for in a
given teaching term.

Transfer credit

Credits awarded to a student for course work taken at
another institution and accepted for transfer by MCM.

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Duration of Study
The minimum and maximum periods of study at MCM for a Bachelor’s degree are as follows:






The maximum period of study may not exceed 14 regular semesters (or its equivalent).
The minimum period of study may not be less than 6 regular semesters.
For students transferring to MCM or changing their program, the number of semesters
completed will be calculated as one semester for every 15 credit hours counted towards their
program of study
Two short terms, such as Summer terms, are considered as equivalent to one regular semester.
Any period of “Registration Hold” is not included in the aforementioned maximum or minimum
period of study.

Commencement Honors
Only students who have completed all degree requirements prior to the commencement ceremony
are eligible to be considered for commencement honors. The categories for graduation honors are
based on the following scale:




Cum Laude: CGPA of 3.2 through 3.49
Magna Cum Laude: CGPA of 3.5 through 3.79
Summa Cum Laude: CGPA of 3.8 through 4.0

President’s Grade Improvement Award
The President’s Grade Improvement Award is made after each regular semester to the full-time
MCM student whose SGPA for the semester represents the greatest improvement over his/her CGPA
for previous semesters. Terms and conditions of this award are available from the Admissions and
Registration Department.

Academic Dean’s Honors List
A student is placed on the Academic Dean›s Honors List for a semester if:
1.
2.
3.
4.

The student registered for at least 12 credit hours of coursework in the previous semester.
The student received an SGPA of 3.6 or above in the previous semester.
The student has no Incomplete grades pending from the previous semester.
The student has no disciplinary proceedings pending.

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STUDENT HANDBOOK

Student Disciplinary Policy and Procedure
Policy Statement
MENA College of Management values the right of the students and encourages them to practice all
rights and responsibilities as well as enjoy the privileges provided by the College.
The purpose of the Student Disciplinary Regulations is to set forth the specific authority and
responsibility of the College in maintaining social discipline, to establish guidelines that facilitate
a campus community, and to outline the process of defining the student responsibility for alleged
violations of College regulations.

Misconduct
A misconduct is defined as a breach of the responsibilities of students, a breach of health and safety
or other College regulation as outlined during orientation and/or in the Student Handbook.

Academic misconduct
The following is a list of academic misconducts that require a disciplinary action by the College.
The list is not exhaustive or exclusive
Minor Offences
• Plagiarism of few lines.
• Absence from a class without an acceptable excuse.
• Trying to cheat in an exam.
• Any act that causes a disturbance during a class or test.
Major Offences
• Cheating in an exam by receiving or giving exam-related information to another student.
• Plagiarism in an assignment, research paper or other work that exceeds a few lines.
This is not an exhaustive list and each incident will be reviewed individually. Where student actions
are deemed to be Gross Misconduct, the College will in the first instance suspend the student
pending a formal investigation.

STUDENT DISCIPLINARY PROCEDURES FOR ACADEMIC MISCONDUCT







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In cases of classroom disturbance or cheating during an invigilated examination, the faculty
member fills out an Incident Report Form concerning the case.
The faculty member reports the misconduct to the Student Disciplinary Committee (SDC).
The SDC investigates the case, hearing from both the student and the faculty member, and
any other witnesses as appropriate.
The SDC reports to the Academic Dean within two weeks with its recommendation. The
Academic Dean may accept or reject the SDC’s recommendation. If the penalty is severe,
involving a student’s suspension of enrollment or expulsion from the College, the President’s
approval is needed
The Academic Dean will communicate the final decision to the student, with a copy to the
Director of ARD for inclusion in the student’s file.

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PENALTIES
The following is a list of penalties that may be invoked, depending on the seriousness of the
misconduct:









Verbal warning to the student
Written warning to the student, placed in the student’s file
Receiving a grade of zero for an exam (in case of cheating) but allowing for a retake of the
examination
Receiving a grade of zero for an exam with no option to retake
Receiving a grade of zero for an assignment (in case of plagiarism)
Receiving a grade of “F” in a course (in case of repeated offenses of cheating or plagiarism
Suspension of a student’s enrollment at MCM for one or more semesters
Dismissal of a student from the College

Non-academic misconduct
The following is a list of non-academic misconducts that require a disciplinary action by the
College. The list is neither exhaustive nor exclusive.












Any offense against religion.
Stealing property from students, faculty, staff or the College.
Consumption of alcohol or banned substances on College premises.
Any offense, either verbal or physical, against faculty, staff or students.
Causing intentionally damage or harm to the property of the College, its faculty, staff or
students.
Accessing, distributing or downloading offensive material.
Providing false information to the College.
Sexual or racial harassment
Smoking in the College premises
Using abusive language in the College premises
Violating the Library Code of Conduct.

Student Disciplinary Procedures for non-academic misconduct





The incident is reported to the SDC.
The SDC investigates the case and hears from the accused student and the person reporting
the misconduct, and any other witnesses as appropriate.
The SDC reports to the Academic Dean within two weeks with its recommendation.
The Academic Dean may accept or reject the SDC’s recommendation. If the penalty is severe,
involving a student’s suspension of enrollment or expulsion from the College, the President’s
approval is needed.

The following is a list of non-academic misconducts that require a disciplinary action by the
College. The list is neither exhaustive nor exclusive.
PENALTIES
The following is a list of penalties that could be invoked based on the seriousness of the misconduct:





Verbal warning to the student.
A written warning to the student, placed in the student’s file.
Suspension of a student’s enrollment at MCM for one or more semesters.
Expulsion of a student from the College.

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STUDENT HANDBOOK

Student Grievance Procedure
Students are protected against any unfair action or behavior by the academic staff, administrative
staff or students. Students have the right to appeal any decision; academic or otherwise as well as
the right to demand corrective measures of any action they deem unfair or unjustified.
PROCEDURE
Student grievances are classified as academic and non-academic:
1. Academic grievances:
Academic grievances include (but are not limited to):
• Grades
• Bias in assessment
2. Non-academic grievances:
Grounds for non-academic grievances include (but are not limited to):
• Verbal, physical threat and/or aggression.
• Violation of students’ rights.
Students who feel that they are being treated unfairly or their rights have been violated have the
right to file a formal or informal grievance.
1. Informal grievance
Students are encouraged to try to resolve the reason behind their grievance by talking first to the
person directly involved or who is the cause of their grievance. If this does not resolve the issue, the
student may talk to the direct supervisor of that person.
2. Formal grievance







If the issue could not be resolved informally, the student may file a formal complaint or grievance
to the student affairs officer.
If the grievance is non-academic, then the student affairs officer should resolve the issue if he/
she can and reply to the student within 10 days. If not then the officer should form a committee
consisting of academic personnel, staff member and representative of the student council, to
be headed by the director. The committee is to look into the grievance and reach a decision in
ten days.
If the grievance is academic, then the officer will forward the grievance to the Dean of the
student’s program. The Dean shall form a committee consisting of the director of the student
affairs, 2 faculty members, student affairs representative and a representative of the student
council. This committee will be headed by one of the two faculty members as decided by the
Dean.
Both the student and the other individual involved will be called to appear in front of the
committee to present their cases. The committee’s decision could be:
• Complaint has no sufficient grounds or
• Complaint is valid and corrective action is in order
If either party (student or individual) is not satisfied with the decision, they may appeal to the
president of the College. The president forms an appeal committee to look into the case. The
committee may call the individuals involved and the chair of the “initial committee” to explain
their decision or recommendation.

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The committee has ten days to report to the president, the president has 5 days after that to
make a decision. This decision is final.
The students are assured that under no circumstances there will be any kind of retaliation because
or as a result of their filing a complaint. If a student feels otherwise, he/she can contact the president
directly.

Student Rights and Responsibilities
Student’s Rights
MCM students have the right to:
• Have access to academic and non-academic College policies.
• Receive the Student Handbook and the Catalog which contain up to date information, policies
and regulations of the College.
• Receive syllabi for courses at the start of the semester.
• Expect the course syllabi to be followed accurately.
• Discuss their academic performance, including grades, with the course instructor.
• Receive a fair hearing of appeals and grievances, in accordance with College policies.
• Express themselves through academic work within the limitations of College rules and
regulations.
• Participate in College-sponsored activities and services.
• Petition for change in academic or non-academic regulations, procedures, or practices.
• Be informed of the process of formulating non-academic regulations, procedures, or practices
of the College.

Students’ Responsibilities (include and not limited to)
MCM students have the responsibility to:
• Follow the rules and regulations of the College as outlined in the Catalog and the Student
Handbook.
• Respect the personal and property rights of the College community and all of its members.
• Refrain from any form of harassment, of any member of the College community.
• Discharge their financial obligations to the College promptly and completely.
• Represent themselves and their organizations truthfully and accurately in their interaction
with officers of the College.
• Accept the consequences of their actions.

Class Attendance
All students at MCM are required to attend classes regularly and on time, as an essential part of fulfilling
their course requirements. Regular attendance enriches the in-class learning environment, and
benefits every student through academic engagement with their instructors and fellow students.
The following attendance policy guidelines will apply to all taught courses except Internship and
Graduation Project courses.
1. Students are required to attend at least %70 of the total class hours; i.e. a minimum of eleven
(11) weeks out of the 15 weeks of scheduled classes.
2. As and when the schedule conflicts with the employment related exigencies of students, thus
not permitting them to attend the classes, student may file a written and document supported
request for a waiver or exemption for class non – attendance (excused absence), for up to %30
of the total class hours. Grounds for such requests are given in point 6 below.

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3. Faculty members shall be allowed 7 days to make amendment to the students’ attendance in
the SSS to prevent misuse of the system.
4. Students will be notified via their MCM emails/SSS accounts regarding their “absence
status” by the Director of the Admissions and Registration Department (ARD) if his/her
absences reach the following percentages of the total class hours, as per the table below;
No. of Absences
10%

20%

30% (Deprived)

3 absences

6 absences

9 absences

5. If a student receives a third attendance warning for a course and has no requests for excused
absence pending, he/she will be barred from the Midterm or the Final Exam as the case may
be. In such cases, a ‘Fail by Absence’ (FA) grade will be recorded for the course and counted as
a failure towards the student’s cumulative GPA.
6. All students are entitled to request a waiver of non-attendance (excused absence) in writing
and with a valid cause. Grounds for excused absence may be any of the following:
a.
b.
c.
d.
e.
f.
g.

Medical reasons for self (medical certificate required)
Medical support for immediate family (hospital documentation required)
Family related exigencies (death, birth, etc.) (support document required)
Road accidents (support document required)
International travel for work (support document required)
Work-related exigencies assignment (employer letter is required)
Other reasons supported by valid evidence

7. All requests for excused absence must be filed promptly within seven (7) working days of the
missed class, and with documentary evidence to the Director of ARD, and may also include a
signed self-declaration that the student concerned will work to make up for missed lectures
and fulfill all other continuous assessments.
8. If the student is barred from the midterm due to attendance shortage, he or she must file
an appeal as soon as possible but no later than week seven (7). In a summer semester, the
attendance appeal (for midterm exam) must be filed no later than week 3.
9. If the student is barred from the final exam due to attendance shortage, he or she must file
an appeal as soon as possible but no later than week thirteen (13). In a summer semester, the
attendance appeal (for final exam) must be filed no later than week 6.
10. The ARD office will review the attendance appeal and forward it to Academic Dean with
recommend action.
11. Upon receiving the recommendation of the ARD, the Academic Dean will make a final decision
as soon as possible, normally within 2 working days, and inform the student and the ARD.
The decision of the Academic Dean is binding on all concerned parties, and will dispose of the
attendance appeal and close the case.

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Student Records
MENA has developed policies concerning proper management of students› records including
effective record keeping and ensuring safety of the records as mentioned below.

Access by the Student
A student is authorized to view his/her transcript, final course results (comprising of classwork,
midterm and final exam marks) and the courses s/he has registered for in the current semester
(through online registration). Access is password-protected.
Students may only have access to information pertaining to themselves and not to any other student.

Access by College Personnel
MCM administrative staff members who have a legitimate reason may access the students’ records.
However, approval of the Director of Admission and Registration Department is a precondition.

Releasing Information
MCM will not release any record if the student has an outstanding balance to be paid.
No student information will be released to any third parties without the express consent of the
student concerned. Such consent must be in writing and signed and stipulate: what information is
to be released; to whom it is to be released; and the purpose for which it is to be released.
The only circumstance where student records can be released to an external third party without
the student’s written consent as per above is by legislated requirement such as a subpoena or court
order.

Release of Transcript
Students may request an official copy of their transcript at any time. The student should pay the
required Fees.

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Student Services
Student’s Orientation Program
The College organizes an orientation program at the beginning of each semester to welcome new
students and their families and to introduce the students to the College facilities, services and the
programs. The students will also meet the College officials and instructors.
The orientation day will include:
1. Welcome address by the President of the College
2. An address by the Dean of the College that will cover the academic programs, the credit hours
system and the academic integrity standards.
3. The student’s services officer introduces the services of the unit and encourage students to
come to their office for help when needed.
4. The Head of Learning Resource will accompany the students in a visit to the library. During this
visit the librarian will discuss with the students the library code of conduct, searching for books
and journals, borrowing books.
5. The group will visit the registration hall and the registrar will explain the registration policy and
procedure, the grade system and regulations governing the grade assigning.
6. The students will be introduced to the computer labs, the communications system and the
policies concerning the use of electronic resources.
7. The students split into groups according to their majors and each group meets with the
chairperson and the program’s faculty members. The students will be informed about their
programs in details, what is expected from them and what should they expect. The academic
advising will be discussed and they will be introduced to their academic advisors as well as the
faculty members in their department. The students will be given the chance to ask questions.
8. The students with their chairperson and the faculty members of their department will visit the
food court and be invited by the Dean to have refreshments.
During the day and at different times the students will be entertained by music, games and
tournaments.
At the end of the day, each student receives a hard copy (or Electronic Copy) of:
1. The student’s handbook
2. The College’s Catalog.

Student Induction
Topics:
• General education, value and importance.
• Moodle Training.
• Plagiarism (Turnitin) system.
• Student’s rights and responsibilities.
• Student advising.
• Academic principles and Ethics
• Academic integrity and the disciplinary policy.
• Course assessment, grading and examination.
• Student union.
• Library rules

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Academic Advising
The objective of academic advising in MCM is to assist students select the appropriate major
according to their scientific potential and interests and the needs of the labor market, by means of
preparing and guiding them in choosing the appropriate courses according to the academic plan.
It ensures students have all possible resources and assistance that would help them make the right
choices in the course of their study regarding how many credit hours to enroll in, which courses to
take first, how to raise their CGPA, etc. For students with academic issues, MCM provides academic
advising through faculty members, department Heads, where attention is given to assisting the
students in making the right decisions to be able to raise the CGPA and planning their semester
timetable.
ADVISOR RESPONSIBILITIES
a. To discuss and advise the students on the academic plan for each semester
b. To monitor the students’ performance.
c. To discuss with the students any weaknesses he/she made find and propose ways to resolve
the problems.
d. To meet with the faculty members teaching a student they are advising in case they feel there
is a problem that needs the faculty members’ attention.
e. To advise the student on his/her career plans.
f. To direct students to resources available for job search.
g. Assist students with making educational plans that are consistent with his/her goals.
h. Clarify requirements, policies, and procedures.
i. Effectiveness in advising should be assessed, by semester basis, by evidence generated.

Career Services
It is a service provided to support students through the College to provide jobs and opportunities
that are compatible with their experiences and distinguished capabilities through communication
with the external community.

Career and Employment Information
Students will have access to employment related information through employment and corporate
websites. The College Library will have a specially designated space for access to this information.

Career Development Support
The College through the student affairs will organize sessions on the following:
• Workshops on job search
• CV writing
• Interview techniques

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Personal Counseling
Student Counseling aims to ensure that all MCM students receive appropriate and adequate
personal, academic as well as career counseling, which helps them in their overall development.
MCM seeks to counsel and advice students in the areas below:








To identify and follow up student’s problems and provide appropriate solutions:
Introducing the freshmen to the MCM facilities as well as guiding and helping them overcome
the first and most difficult stage in their academic life.
Activating the role of students in decision-making through their participation in the preparation
and organization of sports, cultural, artistic and social development activities.
Refining the students’ personalities educationally, psychologically, emotionally, and socially
through supporting their interests and talents.
Organizing meetings, lectures and participating in national occasions and events.
Strengthening the bonds of national unity and sense of belonging to the nation and culture.
Establishing student associations to facilitate the participation of students in various activities.

Confidentiality
All such services provided to a student are confidential and will not be included in the academic
files of the student.

Auxiliary Provision
A student who encounters difficulties during his or her studies may make an application to the
academic counselor for individual treatment.

Appointment Procedures
MCM students registered currently may call or come by the academic advising office to schedule
an appointment. Every effort will be made to schedule an appointment at the earliest time available
and at the student’s convenience. Students may visit the office with or without an appointment, but
an appointment is recommended.

Dress Code
Dress code is based on the appreciation for values and ethics and the respect and for the culture
and religion of the UAE. It is not hard to follow and will make students’ presence in campus
more pleasant one and will help them avoid causing any offence to their colleagues from many
nationalities and religion. Respecting dress code does not only ameliorate the quality of student’s
life, but also beautifies the overall campus image. On this basis, students are expected to dress
neatly at all times.

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Library and Learning resources
The library purpose is to provide the students with resources both hard and soft copy to aid the
students in their course work and research.
Books covering all subjects taught at the College plus references and general education books and
resources are accessible to all students and faculty members.
Computers are installed in the library to help the students search for resources or down load and
print articles.
The librarian will give the students all the needed help in searching for resources or supplementary
material both in the library and online.
The students can photo copy material in the library that do not violate the copy rights of others.
The library will post information on any new book or Journal and circulate the information to the
faculty members.
For group study the library has allocated two rooms to avoid disturbing other library users.
The library will hold sessions at the beginning of each semester to orient students on the library and
the search methods for learning resources.

Library code of conduct
Students are encouraged to use the library resources and its facilities for reading and working on
their assignments.
To allow everybody to get the most benefits from the library, students must follow the following:
1.
2.
3.
4.
5.
6.
7.

Students are not allowed to use cell phones in the library
Keep quiet and avoid disturbing other library users.
Return resources on the assigned date and in the same conditions received.
Protect the library resources, furniture and equipment from damage when using them.
In case of complaint against other users, students must complain to the librarian.
Music is not allowed accept via head phones.
No eating or drinking in the library.

Students Internship
It is the policy of the College that all non-working students are required to take the internship course.
These courses require the students to work in a public or private organization in the last semester
before graduation.
The internship coordinator at the Students affairs unit has the following responsibilities:
1. Act as a liaison officer between the internship organization and the college,
2. Communicate with the internship organization should a problem arise,
3. Oversee the progress of the intern and recommend ways to improve the benefits to both the
student and the internship organization,
4. Meet regularly with the student and helps resolve any problems between the student and the
internship organization,

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5. Review all documents received from the student and the internship organization,
6. Review and grade the student’s reports, presentation and portfolio,
7. Contact the site supervisor and discusses his/her report and evaluation of the student.
The students are required to read carefully the Internship Manual and the Internship Syllabus.

Student’s Permanent Record
Each student›s permanent record at MCM includes: basic identification information of the student;
a listing of all coursework accepted by MCM for transfer; a semester-by-semester listing of all MCM
courses attempted and completed; all grades, credits, and grade point averages earned each
semester; any necessary notations concerning academic probation, suspension, or dismissal; and
a notation of degree completion for a graduate student. This student record is considered to be
permanent in that it will be kept as an active record in perpetuity and will never be disposed of by
the institution.
Data storage is largely electronic in MCM›s computer-based information system. This information
is made available to the students, faculty advisors and accounting via Educate system whenever
such legitimate needs arise. The system contains information on students’ admission, course
enrolments, grades, academic transcripts, personal records, tuition payment, class schedule and
students’ general study progress. The registrar ensures the importance and integrity of securing
and maintaining these records.

Falsification of Records by Students
All instances of alleged falsification of college records (admission, registration, records, etc.) shall
be reported to the academic advisor, admissions and student affairs. The advisor shall review the
evidence and notify the student of the alleged infraction. The student shall be given an opportunity
to reply, in writing, to the charges. All materials shall be referred to the committee on record
falsification to be composed of the advisor and, director of admissions and registration and the
academic dean.
The committee shall review the evidence and any reply from the student. If it is determined that
the infraction took place the committee shall impose an appropriate penalty. Entering the college
using falsified or misleading documents or intentionally omitting documents can lead to dismissal
or degree revocation.
MCM may dismiss immediately any student who deliberately falsifies documents he/she submits to
the college. In addition, the college may suspend the student for whatever length of time deemed
appropriate. The college also reserves the right to initiate legal proceedings against the student.
An appeal may be made by the student to the president whose decision shall be final.

Accommodation
The College does not provide student accommodation.

Food Court
The food court is located at the right side of the entrance of the main campus. The food court will
be opened from 9am to 9.pm from Sunday to Saturday.

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Prayer Rooms
Prayer rooms are available.

Student ID
Every student is issued a College ID upon admission. The ID card is needed to use the College
facilities and to borrow books from the library. Students are required to present their ID cards during
exams and elsewhere upon request.
Each student’s ID Number consists of 9 digits, read from left to right, as follows: The first four digits
indicate the academic year in which the student joined MCM. The fifth digit indicates the academic
semester in which the student joined MCM.
The last four digits indicate the student’s serial number at MCM.
For example, a student’s ID number of 201910001 indicates a student who joined the College in the
academic year 2020-2019, in the first academic semester (1), and his/her serial number is (0001).

Use of Email as an Official means of Communication
MENA will provide every student with an email account. The email will be used to communicate
with the student and it is the responsibility of the student to check and use this email.
MENA will adopt email as the primary means for sending official communications to students.
Academic staff, faculty, and administrative offices will use email to convey important information
and time-sensitive notices.

Financial Support
MENA financial aid in terms of fees reduction to needy, outstanding students and brothers or sisters
of already enrolled students. The reduction may not exceed %50 of the tuition and it is granted on
semester basis.
The reduction is as follows:
1. 50% to the student who achieve a GPA of 3.8 and above in a given semester.
2. 10% reduction to brothers and sisters of enrolled students.
3. Up to 50% to a needy student based on a recommendation by the student affairs.

Health Services
MENA will contract an insurance company to obtain coverage for students on 12 months visa. The
cost of the insurance will be paid by the students. The coverage is compulsory to those who do not
have other insurance coverage.
MENA will take necessary actions (call ambulance) in case of any health emergency on its premises
with any of its students.

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Moodle (LMS)
Moodle is the Learning Management System used by MCM. Moodle access will be provided to
all registered students. Moodle is integrated with MCM email system. Moodle is mainly used for
updating course materials, announcements, assignments, quizzes etc. Students can download the
application “Moodle” from Appstore or Play store. Students are examined to use this facility on
regular basis to remain updated about the course materials, quizzes and assignments and their
program in particular.
URL: https://moodle.mcm.ac.ae

Smart Student System (SSS)
The SSS is that part of the system related to the instructors and the students where each has his
account on the SSS. The SSS system is integrated with MCM email. Through the SSS, the instructor
can insert the marks and the student attendances. Students can log in to SSS to do online registration,
add/drop courses, view class schedule, attendance, marks etc. Also, a communication messaging
facility between the instructor and the students exists in the SSS.
The URL of SSS is https://sss.mcm.ac.ae.

Computing Facilities
The computing facilities involve all the facilities provided to MCM students as well as the educational
systems. Also, there are several facilities provided to the students such as:









Each classroom is equipped with a laptop for the instructor and an interactive projector, speaker.
The library is equipped with a colored printer as well as eight all-in-one PCs where the student
can use the Internet, MS Office or the Koha system.
The lab contains a laptop for the instructor and 20 PCs for the students, each connected to the
Internet and has the necessary programs installed.
Wireless Internet covering the whole campus for the students.
Printing facility through the Print Management System.
All the college corridors and entrances are monitored by cameras.
Email
Daily IT support.

Online Teaching
MS Teams is the online teaching platform used by MCM. Faculties will create teams’ classes as per
the class and enroll each student. Each instructor then can schedule the classes as per the class
schedule. All MCM students can login to teams using their laptops/desktops or mobile phone to
use the teams and attend the classes. All students are advised to install MS teams and available to
attend the classes on time.

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Safe Exam Browser (SEB)
Safe Exam Browser is a web browser environment to carry out e-assessments safely. The software
turns any computer temporarily into a secure workstation. It controls access to resources like system
functions, other websites and applications and prevents unauthorized resources from being used
during an exam.
For downloading Safe Exam Browser and tutorials on how to install it, please visit the following link:
https://www.mcm.ac.ae/en/seb
All MCM students must install SEB on their laptop/desktop to attempt the quiz.

Tuition, fees, scholarship and discounts
Tuition, fees
The tuition fees charged for academic year 2021-2020 are as indicated below. Fees are shown in UAE
dirhams (AED).
Fees per credit hour

Fees per course
(3 credit)

Bachelor of Human Resource
Management

1,200

3,600

Bachelor of Hospitality
Management

1,100

3,300

Bachelor of Healthcare
Management

1,100

3,300

Bachelor of Health Informatics

1,100

3,300

Undergraduate Degrees

Fees for Services
Service Items

AED

Admission Application Fee (non-refundable)

1,500

Admission Fee (Visiting Student)

900

Registration Fee (each semester)

600

Summer registration (additional)

500

Graduation Fee (paid upon final clearance
application)

2,000

Technology Fee (each semester)

350

ID Card Fee (each year)

50

Replacement ID Fee

100

Grade Appeal Fee (per course appealed)

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STUDENT HANDBOOK

Removal of Incomplete grade (per course)

600

Official Transcript

100

Official Letter Request
(To Whom It May Concern)

70

Additional Graduation Certificate Fee

600

Penalty for bounced cheque

500

Change of Program Fee

200

Course Syllabus (printed and stamped)

100

Residency Visa Processing Fee (inside UAE)

4,000

Residency Visa Processing Fee (outside UAE)

3,500

Residency Visa Security Deposit
(refundable on visa cancellation)

5,500

Residency Visa Renewal Fee

1,000

Residency Visa Cancellation (inside UAE)

500

Residency Visa Cancellation (outside UAE)

750

Scholarships and Discounts
The following categories of Scholarships or Discounts have been approved by the Board of Trustees.
MCM offers scholarships and tuition discounts for students in several different categories:







Merit scholarships, based on student’s achievements either in secondary school examinations
or during the student’s study at MCM.
Charitable scholarships, based on MCM’s agreements with charitable or social service
organizations.
Strategic Partner tuition discounts, for employees of organizations who have entered agreements
or MOUs with MCM.
Professional Employee tuition discounts, for working professionals with experience in business
and industry.
Social scholarships, for nationals of the UAE or GCC countries, or countries whose embassies
have entered agreements or MOUs with MCM, and to relatives of current MCM students
MCM employee discounts, for College employees and their immediate families.

Terms





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These scholarship and discount provisions are effective from Fall Semester 2020-2019.
Each scholarship or discount offered must be approved by the MCM President.
A student receiving any kind of scholarship or discount from an external sponsor is not eligible
to receive an MCM scholarship or discount.
A student is eligible for only one type of MCM scholarship/discount at one time unless special
approval is granted by the President. An exception is that any student may receive a discount
for early registration if this is provided.

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Payments
MCM students may pay their tuition fees in one, two, or three payments. Students who make a
single payment receive a %1 discount in tuition fees. Students who make three payments must
pay an additional %1 surcharge on the tuition fees. This policy is annually reviewed and may be
suspended at the direction of the President.
In any case, full payment must be received before the midterm exam date unless other arrangements
are authorized at the time of registration by the President on the recommendation of the Finance
Department. Students who have not made their full payment by that date may be barred from the
examination(s) and a “WF” grade will be awarded for the relevant course(s).
Refund Policies
REFUNDS FOR DROPPED COURSES
If a student drops a course after the start of classes, he/she is entitled to a refund of tuition paid
according to the following timetable:
Time of withdrawal

Refund

Before the end of the second week of classes

100% excluding non-refundable deposit

During the third week of classes

75% excluding non-refundable deposit

During the fourth week of classes

50% excluding non-refundable deposit

After the fourth week of classes

0% (no refund)

REFUNDS FOR WITHDRAWAL FROM COLLEGE
A student who is admitted to the College but who withdraws before beginning any classes is
entitled to a refund of all tuition and fees paid, with the exception of the Application Fee which is
non-refundable.
A student who withdraws from the College after beginning classes is entitled to a refund of tuition
fees paid to the College, in accordance with the schedule given above. Service fees paid by the
student are not refundable.
A student who requests and is granted a Registration Hold will have any service fees paid applied to
the next semester in which he/she registers.
If a student who has received a College-sponsored scholarship or tuition discount withdraws from
the College, he/she is obligated to repay to the College the amount of the scholarship or tuition
discount he/she has received.
Change of Fees
The College reserves the right to change the level of tuition and service fees. Unless otherwise
specified by the Board of Trustees, these changes will not affect current MCM students and will only
be applied to new student.

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5. Student Activities
Student participation in MCM Governance
MCM encourages students to participate in improvement and decision-making activities that affect
their studies and lives on campus. There must be collaboration between students and management,
and channels through which their voices can be heard. Such involvement gives students a sense of
belonging and empowerment to be able to share their concerns and introduce changes. This can
be done through two ways by which students of MCM are involved in the institutional governance:



Student council
Participation in committees

The Student Council
The election of the MENA Students’ Council and the students’ governing at the MENA especially
in the areas of the student activities and publication is the most popular student activity and
constitutes one of the obvious achievements of the student development services division. The
elected MENA Student’s Council members hold their meetings on weekly basis regularly according
to the plan under the supervision of the Student Counselor. All the student activities including
sports, cultural and intellectual, entertainment and publications are discussed and planned during
these meetings and solid decisions are taken towards their implementation. In every meeting of the
Council, the progress towards implementation of the decisions of the previous meeting is reviewed
and corrective measures are taken wherever needed. Through this activity, the students practically
learn the concepts of management – planning, organizing, staffing, leading and controlling.

Participation in Committees
MCM has allowed students to be represented in the following standing committees as members
where vital decisions are taken that can affect student’s studies and lives.





Student Grievance and Complaints Committee
College Council
Academic Board
Student Disciplinary Committee

Social Activities and Gatherings
a. The College will create and plan several social and cultural activities for students throughout
the Academic year. These activities may include:
• Inviting guest speakers
• Organizing dinners
• Organizing International events
• Organizing events such as - Desert safaris, picnics
b. MCM Students’ ideas for a suitable activity will be supported by the College.
c. The MCM will have supervisory authority over all student organizations and activities.
d. For the efficient use of College buildings and facilities and to protect the integrity and
reputation of the College, no activity will be permitted to use the College facilities without
prior approval. The students can request for such approval by writing an email to the Head of
Student Affairs Department.

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e. Students will be expected to observe a specified code of conduct - behaving in a responsible
and respectful manner when taking part in such activities and refrain from any disciplinary
offences as set out in the Student Disciplinary section.
f. All students and guests must conform to the UAE law. Students who arrange activities will
be responsible for taking all steps to ensure that all College rules and UAE laws are followed.
g. Any individual/group who violates these rules will be subject to disciplinary action which may
include suspension or expulsion of individuals or suspension or termination of a particular
activity

Student Clubs
The students at MENA also have the opportunity to join various clubs at MENA where they can
participate in different types of activities of their choice. MENA faculty members sponsor these
clubs and provide their guidance to the students.

Sports Activities/Events
Various sports activities/events at the MENA, during each semester of an academic year, are
planned according to the facilities available to the students. These events include the holding
of in-house and inter-collegiate tournaments in Table Tennis, Bawling, and Football. All the
tournaments, therefore, are held according to the plan. The winning teams and individuals are
awarded with different prizes from the MENA.

Entertainment Activities/Events
Several entertainment activities/events are held at the MENA premises and outdoor during each
semester of an academic year according to the plan. These entertainment programs include the
outside recreational cum educational trips for the MENA students (like the famous Dubai GITEX
Technology Fair, Dubai Festivals, visiting the various parts of the UAE), Ice Rink and trips in Dubai.
These healthy entertainment activities are arranged for the MENA students in order to re-energize
and refresh them for their better academic performance at the MENA and expose them to the
realities of practical life. For details.

Student Media and Use of electronic Information Resources
Student may use electronic information resources, including Internet Web sites, e-mail, etc. to
gather news and information, to communicate with other students and individuals and to ask
questions of and consult with sources.
The College reserves the right to remove or restrict student media access to on-line and electronic
material in case the content is deemed in appropriate by the College as stipulated in the College
Policy on Use of Technology Resources and Email guidelines.

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Social Networks
Social network sites such as Facebook, and other digital platforms and distribution mechanisms
facilitate student communicating with other students. Participation in such networks has both
positive appeal and potentially negative consequences. It is important that MENA students be aware
of these consequences and exercise appropriate caution if they choose to participate.Students are
not restricted from using any on-line social network sites and digital platforms. However, users
must understand that any content they make public via on-line social networks or digital platforms
is expected to follow acceptable social behaviors.

Health and Safety
The campus is equipped to prevent and control fire. There are fire extinguishers as required by the
authorities. There are signs indicating emergency exists.
In case of fire, students are to move orderly manor towards the emergency doors. Elevator are not
to be used in this case unless instructed to do so.
All rooms are air conditioned and the air in the building is filtered.
Water filter is installed in all drinking fountains.

Smoking Policy
No smoking is allowed in the College premises.

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STUDENT’S PERSONAL DATA
STUDENT ID:___________________________________
NAME:___________________________________________________________________________________
PROGRAM & YEAR:______________________________________________________________________
ADDRESS:_______________________________________________________________________________
SIGNATURE:_____________________________________________________________________________

HOME NO.:______________________________________________________________________________
MOBILE NO.:____________________________________________________________________________
EMAIL:__________________________________________________________________________________

IN CASE OF EMERGENCY, PLEASE NOTIFY:
NAME.:__________________________________________________________________________________
ADDRESS.:______________________________________________________________________________
CONTACT NO:___________________________________________________________________________

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