CANDABA, PAMPANGA CITIZEN’S CHARTER 1st Edition, 2025 Page 1
Mandate Barangay Pansinao is committed to serving its people with honesty, compassion, and dedication. We strive to build a safe, peaceful, and united community where every resident is heard and cared for. Together, we aim for progress that uplifts every family, leaving no one behind. With teamwork and trust, we face challenges and grow stronger as one. II. Vision We envision Barangay Pansinao as a peaceful and united community where every person feels safe, heard, and cared for. A place where traditions are respected, nature is protected, and families grow with hope and dignity. We dream of a barangay where progress is shared by all – not just in livelihood, but in love, respect, and community spirit. III. Mission Our mission is to serve our people with honesty, empathy, and genuine care, We aim to build programs that support the young and old, uplift livelihoods, and keep our surrounding clean and safe. We listen to our people, value their voices, and stand by them in both hardship and success. Together, we strive to grow as one – proud of who we are and hopeful for what we can become. Page 2
Service Pledge We, the Barangay Officials and Staff of Barangay Pansinao, Humbly pledge to serve our community with honesty, compassion, and dedication. We are here not just as workers of the government, but as fellow members to this barangay – neighbors, friends, and partners in progress. We promise to listen with open hearts, to act with fairness, and to respond sincerely to the concerns of our people. Every day, we will strive to be approachable, respectful, and dependable, treating each person with the dignity they serve, regardless of status or background. We will uphold transparency and accountability, making sure that every action we take is for the good of our community. Together, as one team, we stand by the people of Pansinao – to protect, support, and uplift every family, every home, and every voice. Page 3
LIST OF SERVICES 1. PUNONG BARANGAY OFFICE EXTERNAL SERVICES 5 1. ISSUANCE OF BARANGAY CERTIFICATES 6 2. ISSUANCE OF BARANGAY CLEARANCE 7 3. ISSUANCE OF BARANGAY BUSINESS CLEARANCE 8 4. ISSUANCE OF BARANGAY ID 9 5. ISSUANCE OF BARANGAY INDIGENCY 10 INTERNAL SERVICES 1. ISSUANCE OF BARANGAY CERTIFICATES 12 2. ISSUANCE OF BARANGAY CERTIFICATE OF EMPLOYMENT 13 2. OFFICE OF THE KATARUNGANG PAMBARANGAY EXTERNAL SERVICES 14 1. ISSUANCE OF CERTIFICATE OF FILE ACTION (CFA) 15 VI. FEEDBACK AND COMPLAINTS MECHANISM 16 Page 4 11
17 VII. ANNEXES 18 PUNONG BARANGAY OFFICE EXTERNAL SERVICES Page 5
ISSUANCE OF BARANGAY CERTIFICATE This Barangay Certification is issued to a bona fide resident of this barangay who is of good moral character and has no pending or existing criminal case within the community. This certification may be used for the following purposes: 1. Job application 2. Business registration 3. Passport application 4. Police clearance and other legal transactions Office or Division: Punong Barangay Office Classification: Simple Type of Transaction: G2C – Government to Client Page 6
All bonafide residence of the barangay CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government-issued Identification Card 1. Any government agency (see Annex A) (ID) or Barangay Secretary/Treasurer/Desk Officer Community Tax Certificate (cedula) CLIENT STEPS 1. Submit complete requirements AGENCY ACTION 1.1. Received and verified the submitted requirements FEES TO PROCES BE PAID SING TIME None 3 Minutes PERSON RESPONSIBLE Barangay Secretary Encoder Punong Barangay Office 1.2 Issued a payment slip to the client 2. Accept the payment slip and pay the corresponding fee 3. Present the Official Receipt 4. Claim the Barangay Certificate None 3 Minutes 2. Received payment and issued an Official Receipt 100.00 based on revenue code None 3 Minutes 5 Minutes Barangay Secretary Encoder Punong Barangay Office None 3 Minutes None 3 Minutes Punong Barangay Punong Barangay Office Barangay Secretary Encoder Punong Barangay Office ₱100 20 Minutes 3.1 Prepare the Barangay Certificate 3.2 Sign the Barangay Certificate 4. Release the Barangay Certificate TOTAL Barangay Secretary Encoder Punong Barangay Office Barangay Treasurer Barangay Treasurer’s Office 2. ISSUANCE OF BARANGAY CLEARANCE This Barangay Clearance is issued to a bona fide resident of this barangay who is of good moral character and has no pending or existing criminal case within the community. This certification may be used for the following purposes: Office or Division: Barangay Secretary Office Classification: Simple Type of Transaction: G2C – Government to Client Who may avail: All who 18 years old and above Page 7
WHERE TO SECURE 1. Government-issued Identification Card 1. Any government agency (see Annex A) (ID), Barangay Secretary CLIENT STEPS AGENCY ACTION FEES TO PROCES PERSON RESPONSIBLE BE PAID SING TIME 1. Submit complete requirements 1. Received and verified the submitted requirements None 3 Minutes Barangay Secretary Punong Barangay Office 2. Accepting payment the corresponding fee 2. Received payment and issued an Official Receipt 30.00 3 Minutes Barangay Secretary Punong Barangay Office 3. Present the Official Receipt 3.1 Prepare the Barangay Clearance None 3 Minutes Barangay Secretary Encoder Punong Barangay Office None 3 Minutes Punong Barangay Punong Barangay Office None 2 Minutes Barangay Secretary Encoder Punong Barangay Office ₱30.00 14 Minutes 3.2 Sign the Barangay Certificate 4. Claim the Barangay Clearance 4. Release the Barangay Permit TOTAL 3. ISSUANCE OF BARANGAY BUSINESS CLEARANCE This Barangay Business Clearance is issued for Conduct of a Public Event—is a written authorization issued by the punong barangay. 1. Quarry permit Office or Division: Punong Barangay Office Classification: Simple Page 8
Transaction: G2C – Government to Client Who may avail: All who 18 years old and above CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Government-issued Identification Card 1. Any government agency (see Annex A) (ID), letter of intent, event plan, Community Barangay Secretary/Treasurer/Desk Officer Tax CLIENT STEPS 1. Submit complete requirements AGENCY ACTION 1.1. Received and verified the submitted requirements 1.2 Issued a payment slip to the client 2. Accept the payment slip and pay the corresponding fee 2. Received payment and issued an Official Receipt 3. Present the Official Receipt FEES TO PROCES BE PAID SING TIME None 3 Minutes PERSON RESPONSIBLE Barangay Secretary Encoder Punong Barangay Office None 3 Minutes Barangay Secretary Encoder Punong Barangay Office 3 Minutes Barangay Secretary Punong Barangay Office 3.1 Prepare the Barangay Permit None 4 Minutes Barangay Secretary Encoder Punong Barangay Office 3.2 Sign the Barangay Certificate 4. Claim the Barangay Permit 100.00 None 2 Minutes 4. Release the Barangay Permit None 2 Minutes Php. 100.00 17 Minutes TOTAL Punong Barangay Punong Barangay Office Barangay Secretary Encoder Punong Barangay Office 4. ISSUANCE OF BARANGAY ID This Barangay ID is issued as officially recognized identification card because it contains your information, such as name, address, date of birth, etc. When you have Page 9
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