citizen charter

CITIZEN’S CHARTER




CITIZEN’S CHARTER

2023 1

CITIZEN’S CHARTER

I.

MANDATE Pursuant to Ordinance No. SP-2803, series of 2018, an Ordinance creating the Quezon City Youth Development Office (QCYDO), providing for its organizational structure and staffing pattern, duties, functions and responsibilities, appropriating funds therefor and for other purposes, the office is mandated to perform the following: 1. Coordinate with the Barangay and Community Relations Department, the implementation of a system of continuing registration and verification of bona fide youth and youth-serving organizations in accordance with the Youth Organizations’ Registration Program guidelines of the National Youth Commission; 2. Coordinate with the City Planning and Development and Social Services and Development Departments, the provision of technical assistance to the Local Youth Development Council (LYDC) in the formulation of the Local Youth Development Plan; 3. Facilitate the election of the Local Youth Development Council Representatives every three (3) years thereafter, upon the approval of this Ordinance; 4. Serve as secretariat to the Local Youth Development Council; 5. Apply for accreditation with the National Youth Commission (NYC) and the Department of the Interior and Local Government (DILG), in order to conduct the mandatory and continuing training of SK officials and LYDC members; 6. Provide technical, logistical and other support in the conduct of mandatory and continuing training programs and to such other programs of the NYC and the DILG, subject to the availability of funds for the purpose; 7. Coordinate with the NYC with regard to youth programs proposed to be implemented within Quezon City; 8. Implement the City’s capability building program for the youth; 9. Prepare and submit annual plans, accomplishment reports and activity reports to the Mayor; 10. Assist the Sangguniang Kabataan Federation in the observance of Annual Linggo ng Kabataan Celebration and support its youth development programs; 11. Provide technical assistance to the Sangguniang Kabataan in the preparation, formulation and implementation of the annual development plan for the youth in the barangay level; 12. Establish a consultative mechanism that shall provide a forum for continuing dialogue between the City and Sangguniang Kabataan, Katipunan ng Kabataan and youth in general; 13. Compile the Sangguniang Kabataan Case bank on Innovative and Exemplary Practices in Governance; 14. Coordinate with other government agencies and youth serving organizations in the implementation of youth development programs; 15. Provide youth welfare programs such as scholarship and financial assistance to deserving students; 16. Promote youth empowerment through various trainings and advocacies such as education, economic empowerment, environment, global mobility, governance, health peace building & security and social inclusion & equity; 17. Establish and implement programs of the Youth Resource Center; 18. Propose plans and programs to the City Mayor concerning the needs and aspirations of the City youth; 19. Perform such other functions as may be prescribed by Law, Ordinance or as the Chief Executive, the DILG or the NYC may require. 2

I.

II.

VISION QCYDO envisions a city that is modernized and progressive where the interests of the youth have primary importance and where the youth are empowered and educated. III. MISSION 1. To spearhead the promotion and implementation of the Quezon City Scholarship Program. 2. To pursue youth empowerment through leadership and other related training and livelihood programs. 3. To organize the youth into a broader network in order to promote active participation in governance. IV. SERVICE PLEDGE 1. To provide better services 2. To pursue youth empowerment through education 3. To promote active participation of the youth in governance 3

II.

LIST OF SERVICES

External Services I. II. III. Page Number Services for Students A. Scholarship Application B. Scholarship Renewal 5 11 Services for Sangguniang Kabataan (SK) Councils A. Review of Sangguniang Kabataan Comprehensive Barangay Youth Development Plan (CBYDP) B. Review of Sangguniang Kabataan Annual Barangay Youth Investment Program (ABYIP) Services for Youth and Youth Serving Organizations A. Registration of Youth and Youth-Serving Organizations 4 13 14 15

LIST OF SERVICES

I.

SERVICES FOR STUDENTS A. SCHOLARSHIP APPLICATION The Quezon City Scholarship Program provides financial assistance to deserving students, especially underprivileged ones. The program has four (4) scholarship categories: 1. 2. 3. 4. Scholarship for Senior High School Students Scholarship for Tertiary Students Scholarship for Post-Graduate Students Scholarship for Vocational Courses Students Office or Division: Quezon City Youth Development Office (QCYDO) Classification: Highly Technical Type of Transaction: G2C – Government to Citizen Who may avail: General Qualifications: ● Must be a Quezon City resident; ● Must be enrolled / registered / accepted in a recognized educational institution at the time of scholarship application; and ● Must not be a recipient of scholarship grant from another Local Government Unit. The applicant must also meet the qualifications for the scholarship category being applied for: 1. SCHOLARSHIP FOR SENIOR HIGH SCHOOL STUDENTS ● Must be a graduate of a public or private secondary school registered and located in Quezon City; ● Must have completed Grade 10 with Academic Honors Overall Rank 1 to 10; and ● Must maintain a General Weighted Average of at least 85% for the school year wherein the scholarship is given. 2. SCHOLARSHIP FOR TERTIARY STUDENTS a. Academic Scholarship ● Must be a graduate of a public or private high school registered and located in Quezon City; ● Must graduate from high school with academic honors, with an overall Rank 1 to 10; and ● Must maintain a General Weighted Average of at least 1.5 or its equivalent for Academic overall Rank 1 & 2, and at least 1.75 or its equivalent for Academic overall from Rank 3 to 10 for the school term the scholarship was given. 5

I.

b. Economic Scholarship

● Must be a graduate of a public or private high school registered and located in Quezon City; ● Must maintain a General Weighted Average of at least 3.0 or its equivalent for the school term wherein the scholarship is given; and ● Must belong to any of the following groups: indigent families, displaced/relocated families within Quezon City, PWDs, household helpers/kasambahays, ALS graduates, solo parents, children whose parents were found guilty with the finality in criminal cases, family members of tricycle drivers and operators, any other vulnerable or marginalized sector as determined by the Scholarship Screening Committee. c. Athletic and Arts Scholarship ● Must be a graduate of a public or private high school registered and located in Quezon City; ● Must be a recipient of a top individual award/recognition for sports and cultural arts in the most recent school year / school term or playing season given by recognized institutions; and ● Must maintain a General Weighted Average of at least 2.5 or its equivalent for the school term wherein the scholarship is given. d. Youth Leaders Scholarship ● Must be a graduate of a public or private high school registered and located in Quezon City; ● Must be a recipient of a leadership award given by the city or serve as Sangguniang Kabataan/Supreme Student Council member or as president/vice president of (or its equivalent) of Quezon City registered youth organizations; and ● Must maintain a General Weighted Average of at least 2.5 or its equivalent for the school term wherein the scholarship is given. e. Specialized Courses Scholarship ● Must be a graduate of a public or private high school registered and located in Quezon City; ● Must be enrolled or registered in any of the priority courses / specializations/disciplines identified by the Commission on Higher Education (CHED), with priority on courses deemed necessary by the Quezon City Government. The list of Priority Courses shall be posted by the QCYDO before the start of the application period for the upcoming school year. ● Must maintain a General Weighted Average of at least 1.75 or its equivalent for the school term wherein the scholarship is given. 3. SCHOLARSHIP FOR POST-GRADUATE STUDENTS ● Must be enrolled in a Masters/Doctorate/Law/ Medicine or their equivalents in a recognized local and international educational institution; ● Must be employed for at least 1 year or occupy at least a Salary Grade Level 14 position or its equivalent, regardless of employment status; and 6

b. Economic Scholarship

● Must maintain a General Weighted Average of at least 2.50 or its

equivalent for the school term wherein the scholarship is given. For students taking up Law and Medicine, a GWA equivalent to PASSED is required. 4. SCHOLARSHIP FOR VOCATIONAL COURSES ● Must belong to any of the following groups: indigent families, displaced/relocated families within Quezon City, PWDs, household helpers/kasambahays, ALS graduates, solo parents, children whose parents were found guilty with the finality in criminal cases, family members of tricycle drivers and operators, any other vulnerable or marginalized sector as determined by the Scholarship Screening Committee. ● Must be enrolled in a TESDA-accredited training institution or other training institutions recognized by the Quezon City Government; and ● Must be enrolled in vocational courses designed to develop necessary workforce skills related to: a. Service and Logistics b. E-commerce c. Business Start-up / Business Administration d. Financial Literacy e. Information and Communications Technology f. Product/Service Development g. Office Administration / Business Communication CHECKLIST OF REQUIREMENTS WHERE TO SECURE General Requirements: 1. Copy of Grades / Transcript of Records / Form 137/ Form 138 for the previous semester or school year School 2. Proof of school enrollment/registration/acceptance for the current school year/school School 3. E-copy or photo of physical QCitizen ID Client 4. Latest 1x1 photo with white background Client 5. 3 Specimen handwritten signature with white background Client Additional Requirements per Category 1. Scholarship for Senior High School Students: ● Proof of Honor Received School 2. Scholarship for Tertiary Students: a. Academic Scholarship ● Proof of Honor Received School b. Economic Scholarship 7

● Must maintain a General Weighted Average of at least 2.50 or its

Any of the following documents to confirm parents'

income: ● Latest ITR of parents  BIR ● Parents Affidavit of Non-filing of Income Tax Return Notary Public Office ● Certificate of Tax Exemption from BIR BIR ● Certificate of Indigency from Barangay or QC SSDD Barangay/ QC  SSDD ● Proof that the person is registered with SSS as Kasambahay SSS ● DepEd Certification of Equivalency for ALS Graduate DepEd ● Solo Parent ID issued by QC / Certificate from SSDD SSDD/ DSWD ● Court Certification that parents of applicants are found guilty with finality in criminal cases Regional Trial Court (RTC)/ Municipal Trial Court (MTC) ● Latest copy of contract or Proof of Income for children OFW Employer of OFWs c. Athletic and Arts Scholarship ● Proof of recent top individual award/recognition received from recognized institutions Recognized institution/ client d. Youth Leaders Scholarship ● Proof of leadership position held from the organization DILG (SK); School (SSC); Organization (Yos/ YSOs) e. Specialized Courses Scholarship ● Course Curriculum School 3. Scholarship for Post-Graduate Students ● Certificate of Employment Employer/ HR ● Recommendation from Unit/Dept/Office Head Unit/Dept/Office Head 4. Scholarship for Vocational Courses ● Course/ Training Curriculum CLIENT STEPS School FEES TO BE PAID AGENCY ACTIONS - - 1. Secure a QCitizen ID through https://qceservices.quezonci ty.gov.ph/. 8 PROCESSING PERSON TIME RESPONSIBLE - Client

Any of the following documents to confirm parents

2. Re-log in at QCeServices

using the email address that you registered upon securing QCitizen ID. From the range of services provided, select "QC Scholars". - Client Review and None validate the completeness and correctness of scholarship application information, documents, and video interview 3 days Scholarship Coordinator 4. Be notified once the initial Validate uploaded None application has been received additional and acknowledged. After requirements that, proceed with providing further information and uploading scanned copies of any additional required documents related to your scholarship category, via QCeServices. 3 days Scholarship Coordinator 5. Get an email notification from QCeServices regarding the scholarship application status, specifically regarding the approval by the Scholarship Screening Committee (SSC).) Submit a None recommendation for endorsement to the Scholarship Screening Committee (SSC) 10 days Scholarship Screening Committee (SSC) 6. After obtaining approval from the SSC, proceed to download the Certificate of Scholarship through QCeServices. Generate/Issue None Certificate of Scholarship via QCeServices 2 days Section Head 7. Get notified via email about the schedule for claiming the Maya card, as well as the signing of the Sworn Attestation and Undertaking and Scholarship Contract at the YDO Office. Prepare Maya None card and Sworn Attestation and Undertaking and Scholarship Contract 3. Completely fill-out the information details, upload scanned copies of the initial documentary requirements, and provide the one-way interview video link through QCeServices. - - 9 Client

2. Re-log in at QCeServices



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