Heading REPORTING YEAR 1 OF OUR OUTREACH SERVICES Preliminary Report 1
Introduction 03 THE REACH: Demographics of our Population 04 THE DISTRIBUTION: What services are important to this clientele 05 THE FREQUENCY: How often are clients receiving service and their activities during visits 06 7 About the Analysts 2
In the spring of 2024, the DESK expanded its commitment to meeting the needs of unhoused adults in New Haven. In addition to the afternoon services and open location of the Drop In Resource Center (DRC), the DESK added staffing to develop it’s own outreach program. The low barrier hallmark of “come-as-you-are” would be extended directly into the community to provide services to those who were living directly on the street. The Client Engagement Specialist focuses on finding unhoused adults without systems of support and guide them through developing or redeveloping connections to basic services, medical services, transitional benefits, and housing. These individuals may become active as a client with DESK (or other agencies) in more interactive ways. The initial interactions will happen away from the office setting of a traditional case manager. As the client grows in trust and comfort with DESK staff, they may head to the DRC or try DESK’s travelling dinner locations as well. For this reason, there are several metric points for Outreach to review as insights to program performance. The number of persons connected with Outreach (Infographic, p.4); those who maintain activity and the nature of their visits for services (Charts 4 and 6); and movement towards housing. 9% of this clientele secured a private address during the past year. The following is an analytical snapshot of the impact of DESK’s Outreach components in its initial year. This is year in review with informative counts, commonalities and patterns of this vulnerable clientele. 3
In a year’s time, 237 individuals had direct contact with the Client Engagement Specialist or a DRC staff member to participate in case management assistance. With an average of 164 minutes per month (from April to December 2024), spent working closely with a staff member onsite. TOTAL CLIENTS SERVED, Apr ‘24 to Apr ‘25 237 Demographic Characteristics 56 and older 18.4% AGE Outreach clients, by Age groups <35 years old 22.4% 36 - 55 years old 59.2% Non Binary/Prefer Not to Disclose 1.7% GENDER Outreach clients, by Age groups Female 34.7% Male 63.6% 4
Chart 3 THE DISTRIBUTION Review of Service & Activities of Outreach Clients 2024 - 2025 Chart 4 5
Chart 5 Frequency of Service Combinations Chart 6 6
Kalyan Khatry, MA Candidate, May 2025, UNH Manjusha Sunkavalli, MA Candidate, May 2025, UNH Kalyan Khatry is a driven Data Science graduate student at the University of New Haven with hands-on experience Manjusha is currently a Research Assistant under Professor Saida Elmi and previously served as a Teaching in data analysis, machine learning, and data engineering. He has worked as a Data Analyst Intern, Research Assistant, and Associate Data Engineer, contributing to projects in predictive modeling, user behavior analysis, and real-time inspection systems. With a solid foundation in Python, SQL, Power BI, and cloud Assistant at the University of New Haven. Her academic background is rooted in a Bachelor's degree in Electronics and Communications Engineering from Andhra University. platforms like AWS, he excels at transforming data into actionable insights. Kalyan is passionate about solving real-world problems through scalable data engineering. She brings over five years of experience in data science and analytics, including her role as a Senior Data Analyst and data and aspires to build innovative solutions, including launching his own company. His work reflects a strong blend of technical skill, collaboration, and a continuous drive for growth. Application Developer at Accenture, where she contributed to major projects in the insurance and healthcare sectors. A passionate Data Science graduate student, she has a strong foundation in data analytics, machine learning, and 7
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