Handbook Welcome To Axia Pro 2 0 2 5
Content 1. Welcome Message .............................. 3 2. Vision & Mission .................................. 4 3. Company History ................................ 5 4. Company Values ................................. 6 5. Our Promise ......................................... 7 6. The Axia Pro Standard ....................... 8 7. Vendor code of Conduct ................... 9 8. Service Ethos........................................ 11 9. Payments & Job Flow ........................ 12 10. Our Future Together .......................... 13 2
Message “We’re here to change how people experience home services — not with noise, but with quiet reliability. You, our vendors, are the heartbeat of this story.” -The Founder, Axia Pro Welcome to Axia Pro, and welcome to the beginning of something bigger than any one of us. Axia Pro was born from a simple yet powerful dream — to prove that trust, service, and dignity still matter in business. I grew up watching my mother fight to keep her small business alive. It wasn’t easy — long days, endless effort, and not enough reward. But what stayed with me most wasn’t the struggle; it was her spirit — that unshakable belief that good work and honesty always find their way home. Years later, that same spirit lives here, in Axia Pro. This company began not just as a business, but as a promise — that skill deserves opportunity, that professionalism can exist without pretension, and that customers can expect excellence without anxiety. We’re here to change how people experience home services — not with noise, but with quiet reliability. You, our vendors, are the heartbeat of this story. You are the ones who show up when things break, when homes need care, when comfort needs restoring. You are the heroes that customers never see coming — and our mission is to make sure they do. Welcome home to Axia Pro — where we build something extraordinary, one job, one smile, and one review at a time. With warmth, Stella Mbugua, Founder & CEO, Axia Pro 3
Mission Vision To become the most trusted technician marketplace across the GCC and Africa — creating a bridge between skilled professionals and customers who value quality, transparency, and respect. Mission To redefine home and office services through technology, hospitality, and human connection — giving every customer peace of mind and every vendor the dignity of meaningful work. 4
Hl¯·«× 2024 - The S¨a«} 2024 was the year of questions. What if we could build something that truly mattered — something that brought dignity, trust, and pride back into everyday work? Our founder, raised around her mother’s small business, saw how passion without structure could exhaust even the strongest will. From that came a quiet admiration for those who excel — not by luck, but by systems that create consistency and excellence. So 2024 became the year of reflection and design — of learning what makes great businesses thrive, and laying the foundation for something greater than a service platform. Axia Pro began as a conviction that structure and soul can coexist. 2025 - The Rl¯e 2025 became the year of action. Axia Pro moved from idea to reality — starting small, with a few vendors and a clear belief that excellence could be replicated through systems. Each technician wasn’t just a name; they were part of a network built on reliability, transparency, and respect. Every process we built was intentional. Every interaction mattered. Slowly, a rhythm emerged — a blend of human warmth and operational precision. What began as one person and one laptop is now a growing ecosystem of professionals powered by purpose and structure. Axia Pro is rising — and everyone who joins us rises too. 5
Values Trust Every transaction, every job, every review — rooted in honesty. Excellence We raise the bar, and then we keep raising it. Accessibility Reliable service for everyone, everywhere. Innovation Simple tech that empowers real people, not replaces them. 6
Promise At Axia Pro, you’re not “just another technician.” You are part of a network built on fairness, opportunity, and mutual respect. We promise: To help you grow your income and your reputation. To handle the marketing, payments, and customers so you can focus on your craft. To protect your work through clear, transparent policies. To promote your excellence through verified ratings and reviews. When you wear the Axia Pro badge, it means something — it means reliability, pride, and professionalism that speaks louder than any advertisement. 7
Standard Punctuality We believe in showing up — on time, prepared, and ready to deliver your best. Professionalism We believe in communicating clearly — with respect, no matter the situation. Pride And we believe in taking pride — not just in the work you do, but in the trust you build while doing it. This is how we stand apart. Not through the lowest prices, but through the highest standards. 8
Of Conduct Always arrive on time or communicate any delays early. Treat every customer and every job with respect. Maintain clean attire and tools. 9
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