Code of Ethics Welcome To Our Restaurant 2 0 2 5 Presented To : Ma’am Rowena Cuntapay Presented By : Bautista, Jaira Shane G. Caspe, Kaye A. Faryao. Ashlyn Gayle F.
Contents KAJ’s Restaurant Vision and Mission Values of the Organization Category 1: Member Decorum Category 2: Use of Organization's Property Category 3: Compliance with Rules
KAJ’s Restaurant KAJ's Restaurant is a family-style dining establishment dedicated to providing a warm and welcoming atmosphere where guests feel at home. As a family-style restaurant, KAJ's offers a dining experience between fast food and fine dining with reasonably priced menu options. KAJ's is committed to offering high-quality food and excellent customer service. The restaurant aims to cater to a broad range of preferences with a varied menu that includes appetizers, soups, sides, main courses, desserts, and beverages, ensuring there is something for everyone. While KAJ's focuses primarily on food service, it may offer a limited selection of alcoholic beverages like wine and beer, served discreetly at the table, catering to adults while maintaining a family-friendly environment. In addition to its broad cuisine, KAJ's frequently hosts special events and themed nights to create unforgettable dining experiences. The restaurant is also committed to sustainability and sources ingredients locally whenever possible, supporting local farmers. The restaurant's main goal is to provide an affordable and enjoyable dining experience for everyone.
Mission Vision To be the leading family restaurant in the community, known for their commitment to quality, customer satisfaction, and ethical practices. KAJ's restaurant aims to build a strong reputation for serving consistently great food while maintaining a friendly and inclusive atmosphere. Their goal is to become a place where families and friends can gather to enjoy delicious meals and create lasting memories. Other than great food and service, the restaurant is dedicated to sustainability and giving back to the community by supporting local suppliers, reducing waste, and participating in charitable activities. Through continuous improvement and innovation, they aim to grow while staying true to their values of integrity, excellence, and hospitality. Mission To offer a dining experience that exceeds customer expectations through delicious food, excellent service, and a warm and welcoming atmosphere. They aim to serve high-quality meals using fresh ingredients while ensuring that every guest feels valued and welcomed. KAJ's restaurant team is committed to providing fast, friendly, and attentive service to create a memorable experience for every customer. They also aim to provide a positive work environment where employees feel motivated and appreciated, because their dedication is the key to the restaurant's success.
of the Organization Customer Service The organization prioritizes its customers in providing satisfaction in the presence of assistance by listening carefully to their requests and treating them with kindness. Effectively resolving problems encountered by the customers is a must, soliciting positive feedback. The KAJ’s Restaurant aspires to provide courteous services to its customers that maintains a respectful service standard. It is essential to make every customer feel special during their time in the restaurant, ensuring that they have a memorable and enjoyable dining experience. The organization’s team is dedicated to offer welcoming and vigilant services in an inclusive environment where all customers are valued and appreciated. Teamwork At the KAJ’s Restaurant, the employees are more than just coworkers but also a team. The organization enhances a collaborative work environment where employees practice to support each other, work together towards common goals, and share thoughts to one another, creating a positive and cooperative atmosphere for everyone in the team. In the team, everyone must share the same burden and also be able to work together to solve certain problems in the restaurant. Communication in the team should always be valued to facilitate effective collaboration for achieving operational efficiency, effective workplace and also to offer superior customer service. Cleanliness In creating and maintaining food safety and pleasant dining experience for the customers, it is essential to present a clean and tidy environment. The kitchen staff in the restaurant must strictly follow the protocols in food handling, storage and preparation that helps to minimize contamination of food, preserving its quality. KAJ’s Restaurant is committed in maintaining high standards not only in service, moreover to the cleanliness throughout the restaurant, from the kitchen, restrooms and to the dining area that prevents the spread of germs. The organization would always ensure overall cleanliness, working diligently to guarantee that every surface is sanitized and equipment properly cleaned, adhering to rigorous standards of hygiene and sanitation. In the restaurant, it is acknowledged that cleanliness reflects our commitment to providing a safe and enjoyable experience for everyone.
of the Organization Respect The organization upholds a culture of respect, where it is a must treat everyone with courtesy, politeness and consideration. Respect is always being considered to all customers, employees and everyone who walks in through the door of the restaurant. Employees are expected to treat each other with courtesy, empathy and professionalism, regardless of their position as an employee and their background, avoiding any forms of discrimination or disrespectful behavior. Customers are to be shown politeness, patience and attentiveness, as their concerns and requests are addressed promptly and respectfully. The restaurant would always value diversity and strive to create an environment that defines inclusiveness where everyone feels welcome and respected for being who they are that fosters mutual understanding. Integrity The organization always considers the alignment of the ethical principles to all conducted business operations that ensures honesty and transparency within the workplace. Doing right things is always being prioritized even doing it would be difficult to attain. This commitment to integrity is done in all interactions with the customers, suppliers, and also to the employees. We are committed to providing accurate information regarding our menu items and pricing, honoring commitment and promises made to customers. We maintain fair and ethical relationship with suppliers, paying bills on time and treating them with respect, and treating employees fairly, offering competitive wages and a safe and supportive work environment. KAJ’s Restaurant believes obtaining ethical conduct is essential for building trust and maintaining a positive reputation that ensures long-term sustainability of the business.
Category 1: Member Decorum Respectful Interaction Treat each other and customers politely and respectfully at all times. Avoid negative conversations, such as gossiping or arguing. Follow instructions given by managers; disobedience is unacceptable. Manage disagreements in a polite and professional manner. Foster positive and cooperative behavior for a good working environment. Personal Hygiene & Appearance Maintain a clean and neat appearance to uphold professionalism. Wear clean uniforms and adhere to hygienic practices. Keep hair well-groomed and meet personal cleanliness standards. Avoid strong perfumes or scents that may negatively affect others. Customer Relations Provide excellent customer service; greet customers warmly and respectfully. Resolve any problems discreetly and effectively. Listen to customer concerns to make them feel heard and valued. Build a friendly and respectful interaction to enhance the restaurant's reputation. Teamwork & Cooperation Work together efficiently to ensure a successful restaurant operation. Help co-workers when needed and communicate clearly. Focus on solutions rather than blaming others for mistakes. Create a supportive team environment for better customer service. Workplace Behavior & Professionalism Display professionalism and responsible behavior at all times. Maintain focus on tasks, avoiding personal phone use and venting stress. Avoid loud and uncontrollable behavior to maintain a peaceful environment. Be mindful of words and actions to create a positive dining experience for customers.
Use of Organization's Property Responsible Use of Equipment and Supplies Use restaurant equipment and supplies carefully and for intended purposes. Receive training on the safe use of kitchen equipment (ovens, stoves, mixers, grills). Keep equipment clean and well-maintained to avoid damage. Maintain cleanliness and orderliness in the dining area (tables, chairs, booths, tableware). Promptly clean up spills and properly set tables. Address any damage to furniture. Use cleaning agents, detergents, and sanitizers according to safety guidelines. Properly store and handle cleaning supplies to prevent accidents. Unauthorized use or misuse of equipment is strictly prohibited. Use of Technology and Communication System Use company-provided devices (computers, tablets, phones) for businessrelated tasks. Limit personal use to avoid interference with work responsibilities. Protect confidential information and comply with data security protocols. Accessing inappropriate or offensive content on company devices is prohibited. Downloading or installing unauthorized software or applications is not allowed. Use professional language and etiquette in communications with customers. Do not transmit confidential information. Adhere to the company’s social media policy; avoid negative representation. Report any violations of policies to a supervisor or HR.
Use of Organization's Property Protection of Intellectual Property Protect the restaurant's recipes, menu designs, and proprietary information. Do not share confidential information with competitors or use it for personal gain. Employees with access to recipes must sign a confidentiality agreement. Follow copyright and trademark laws regarding menu design, logo, and marketing materials. Adhere to security measures and licensing agreements when using any software. Premises Security Ensure the security of the restaurant premises is a shared responsibility. Lock doors and windows when not in use and activate security measures as needed. Report suspicious activities or unauthorized access to management or security. Secure keys, access cards, and security information responsibly. Do not copy keys without consent; keep them safe to prevent loss or theft. Be trained on how to activate and disable the alarm system. Keep alarm codes private and not share them with unauthorized individuals. Be aware of security cameras installed to monitor activities; assist in investigations if needed.
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