Suncare Customer Welcome Book — Overview of In-Home and Community Support, the Single Assessment System, and Customer Rights for Older Australians

Key Points

• Suncare focuses on helping older Australians maintain independence at home by delivering practical, personalised care through a local team that understands the community, offering dependable support and opportunities for social connection with time for conversation.
• In December 2024, Australia introduced a Single Assessment System to replace multiple aged‑care assessments with a single national process. A trained assessor uses the Integrated Assessment Tool to determine the appropriate level of care, which may include in‑home support, restorative services, or residential care. This system aims to reduce confusion, increase flexibility as needs evolve, speed up access to services, and ensure a fair, consistent approach for everyone.
• To engage with Suncare, contact the main line (1800 786 227), email, or visit their website. Services are non‑emergency; for urgent needs, dial 000. The booklet also promotes a digital version accessible via a QR code and provides information on budgets, how to participate, and safeguarding rights.

Page numbers are not provided in this condensed summary because the content above does not map neatly to explicit page references in the excerpt available.

Customer Booklet - Flipbook by Fleepit