IGHT A Cluster Dwight Quarterly Newsletter for Intuit Training Philippines Q4 Dwight’s message performance dashboard | DIGITAL TRAINING COMPLIANCE calendar of activities | GTKY Q3 events | cluster dwight leadership
HELLO AWESOME CDAS GAME-CHANGERS! IT HAS BEEN ANOTHER ROLLER COASTER RIDE FOR OUR CLUSTER FULL OF LEARNINGS BUT MOST ESPECIALLY NEW MILESTONES UNLOCKED! LET ME HIGHLIGHT THE 3 THAT STOOD OUT AS THESE ARE ALSO CONSIDERED OUR FIRSTS AND OUR ALL-TIME-HIGH TO WHICH I’M TRULY PROUD OF! 1. CLIENT VOC AT 9.50 FROM A 9.0 2. E-SAT SURVEY AT 92.1 OVERALL ENGAEGMENT SCORE FROM 87.7 3. PAMM AT 60% FROM A 30% RAMP PRIOR THESE ONLY PROVE THAT GREATNESS CAN BE ACHIEVED IF WE ALL WORK TOGETHER, RECOVER FAST AND STAY FOCUSED ON THE VISION. THE SAME MESSAGE HAS BEEN SHARED WITH EACH ONE OF YOU IN OUR CLUSTER EVENTS AND RECOGNITION BADGES AS A WAY OF SHOWING VALUE TO YOUR AMAZING WORK AND APPRECIATION FOR ALL OF YOUR HARDWORK AND DEDICATION. WE WILL CONTIUE TO SOAR HIGH AND SHOW EXCELLENCE IN EVERYTHING THAT WE DO AS WE APPROACH ANOTHER YEAR OF EXCITING GROWTH, SURPRISING CHALLENGES WITH UNLIMITED LEARNINGS AND SUPER FUN ACTIVITIES! GREAT JOB AND THANK YOU, TEAM! DWIGHT PETER BONACHITA SR. MANAGER, TRAINING & QUALITY
SEPT 100% OCT NOV E2E THROUGHPUT Q4 SEPT 100% 80% 60% NOV Q4 80% 60% OCT 40% 96.20% 96.70% 94.60% 95.50 92% 95.10% 91.90% 92.70% 40% 20% 20% 0% 0% PAMM AUG 60% SEPT NHT OCT TOTAL 50% 30% OCT NOV TOTAL 80% 40% 20% SEPT 100% 60% 56.10% 51.80% 51.90% 53.60% 40% 10% 97.50% 97.70% 97.90% 20% 0% 99% 0% LOB HC FILL RATE CLASS THROUGHPUT E2E THROUGHPUT PAMM AUG-OCT CONNECT CX USAGE DT 348 100% 94.68% 96.73% 34.50% 100% OL 833 99.05% 97.21% 97.13% 62.60% 100% INTERNATIONAL 106 101.92% 98.75% 100% 90.90% 100% TOTAL 1287 99.50% 95.50% 92.70% 53.60% 100% ACTIVITIES 98.3% COURSE PACE 98.4% TRAINING PROGRAM 95.9% TRAINING ENVIRONMENT 97% TRAINING MATERIALS & TOOLS 97.9% 100% OVERALL SATISFACTION
COMPLIANCE September October November Q4 100% 80% 60% 100% 100% 100% 100% 40% 20% 0% LOB GRADUATED ALBA % TALES % AXP PULSE % QBO 95.62% 100% 100% 100% 100% FMS 95.20% 100% 100% 100% 100% GLOBAL 98.80% 100% 100% 100% 100% COMPLETED PULSE ALBA TALES AXP CELL KNOWLEDGE TREE SCALE DIGITAL TRAINING TOOLS DEPLOYMENT
GROW 2023 CALENDAR JANUARY MON TUE WED FEBRUARY THU FRI MON TUE WED THU FRI THU EVOLVE Training 3 Classes & Quality 1 Class | GROW Coaching 3 Classes Friday NO OFFERING EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 2 Classes on M, 1 Class T-TH DEI Training on Mon | VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 2 Classes on M, 1 Class T-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-Wed | EVOLVE Quality 2 Classes on Monday, 1 Class T & Wed DEI Training on Mon | VT 101 on Wed EVOLVE Training 3 Classes M-TH | EVOLVE Quality 2 Classes on M, 1 Class T-TH VT 101 on Wed MARCH MON TUE WED THU FRI GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 2 Classes on M, 1 Class T-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday EVOLVE Training 3 Classes M-TH | EVOLVE Quality 1 Class M-TH VT 101 on Wed | GROW Coaching 3 Classes on Friday NO OFFERING
fo radnelAC Mar Apr May Biggest Loser Biggest Loser Summer Station Q1 Director's Club Announcement of ID Winner CSR Activity: Footprints of Care Jun Jul Aug Pride Ball You On The Rise Power Up Skill CSR Activity: Q2 Director's Club (YOTR) Summit Adopt a Sept Community Oct CS Wk: World Teacher's Day Q3 Director's Club Halloween and BINGO Party Nov ELEVATE 4.0 Dec YEP 2023 Top Performers
Program Ready Trainer Edition Maein exhibits the characteristics of a Rising Superstar — committed since day one, dedicated to performing, and has collaborated successfully with the Operations end Engagement Team in a span of 7 months since joining. Having newly joined Training, she has shown that she is a team player She communicates, asks for help when needed and complies accordingly. She has handled two classes The first one was co-facilitated and had a PAMM Almaein Pineda Program Ready Trainer I score of 73.68%. She then facilitated her second class singłe-handedly, with a PAMM of 81.25% this time. What stands out the most about Maein is her passion for łearning. Beyond being open to feedback is her willingness to improve. Despite encountering multiple challenges along the way, she did not show discouragement nor did she lose heart in what she does. Outside of work, you'll find Maein exploring different caffeinated concoctions, or cafe hopping, as she calls it. An avid reader and a fan of series, her favorite genres are fiction and documentaries. She also loves singing and spending time with her team and family. During the 3rd Quarter, Jun exemplified remarkable resilience, effective communication skills, and a strong work ethic, showcasing adaptability in various situations. His invaluable contribution during the commencement of AST Classes was noteworthy. Despite limited experience with new hire classes, Jun willingly took on the challange of assisting our newly onboarded Trainers, ensuring training compliance and providing support as needed. His dedication to the team and commitment to continuous learning were evident, reflecting Jun Chan Program Ready Trainer II exceptional performance over the last 3 months with an impressive average score of 4.5. Jun is not only a consistent performer but also an advocate for work-life balance. Outside of work, he engages in activities such as playing badminton and extensive travel.
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