CONTENTS WELCOME ON BOARD 04 IN MEMORIAM 06 TASK FORCE 07 STAFF ACTIVITIES 11 AWARDS 39 OUR BELIEFS 49 TRAINING ACTIVITIES 59 OUR FAMILY 80 Shangri-La Surabaya
Inspired by our Asian heritage, we enable people to live, work, play, eat, and rest well through the environments we create and the memorable experiences we deliver.
DENNIS FERDINAND NUGRAHA SOCIAL MEDIA SPECIALIST 21 July 2025 We’re pleased to announce that Dennis officially joined our Sales Marketing team as Social Media Specialist effective 21 July 2025. Prior to joining us, Dennis served as Social Media Coordinator for the Associate Complex of Sheraton Surabaya & Four Points Surabaya, where he managed the daily operations of social media accounts for two hotels and four restaurants. In his role, Dennis will be responsible for overseeing digital marketing initiatives within our Communication team, bringing fresh energy and expertise to our online presence. We’re excited to have Dennis on board and look forward to the innovative contributions he’ll bring to our team! LAURENSIUS KURNIAWAN SAPUTRA SERVICE ASSOCIATE - RECEPTION 04 August 2025 Welcome Laurensius “Putra” to the SUR Family! We’re pleased to welcome Laurensius, fondly known as Putra, who joined our Front Office department as a Service Associate – Front Office on 04 August 2025. Putra began his journey in the hospitality industry as an intern at JW Marriott Surabaya, then spent five years in Jakarta gaining valuable experience at Merlynn Park Hotel and Fave Hotel. He later returned to Surabaya to join Wyndham Hotel, where he contributed for three years before deciding to serve his hometown at Aston Hotel & Conference Center Madiun. With his diverse background and dedication to guest service, Putra is expected to be a fantastic addition to our Front Office team. We’re excited to have him on board and look forward to the warmth and professionalism he brings to our guests.
SHARRON TIFFANY NATHANIA SERVICE ASSOCIATE - RECEPTION 21 August 2025 Sharron joined Front Office team effectively on 21 August 2025 as Service Associate - Reception A recent graduate from Ciputra University Surabaya, with a strong foundation in hospitality management and tourism operations. Gained hands-on experience as a Front Office Intern at The Ritz-Carlton, Bali, where she developed exceptional guest service skills, professionalism, and attention to detail in a luxury hotel environment. Sharron’s academic foundation and practical experience make her a strong addition to our team GURPREET GULATI GENERAL MANAGER 15 September 2025 Gurpreet Gulati rejoined the Shangri-La Group as the General Manager of Shangri-La Surabaya, effective 15 September 2025. Gurpreet has over 28 years of experience in the hospitality industry. His journey with Shangri-La began in 2006 when he was the Executive Assistant Manager, Rooms at Shangri-La Eros, New Delhi. He also held leadership roles in Shangri-La The Marina Cairns, Edsa Shangri-La Manila, and Shangri-La oracay for 11 years before working as a General Manager at Oaks Resort Port Douglas. Prior to rejoining the Shangri-La family, he was the Cluster General Manager of Minor Hotels, North Queensland. In his new role, Gurpreet reports to John Rice, Vice President, Operations (SEAA).
We would like to extend our heartfelt congratulations to the following colleagues on their well-deserved promotions. We are excited to see you take on new challenges and responsibilities. Wishing you all the best in your new roles! Effective August 1, 2025 DOPPHIN AIDIDTYA PRASTOMO From : Service Associate-Kitchen (Main Kitchen) To : Service Leader-Kitchen (Main Kitchen) SALMA ZAKIYAH From : Service Associate - Kitchen (Pastry) To : Service Leader - Kitchen (Pastry) STEVEN GUNAWAN From : Service Associate - Reception To : Service Leader - Reception Effective September 1, 2025 REA SABITA From : Service Associate-Service Centre To : Secretary to Executive Chef
We would like to extend our best wishes to the following colleagues on their leaving. All the dedication and contribution in their service with Shangri-La Surabaya is greatly appreciated. NAME DEPARTMENT JOB TITLE H. Moch Fauzi Culinary SA - Kitchen Erix Sriawan Front Office SA - Service Center Hasan Kelerey Security SA - Security Nadya Angela Ramlie Sales Marketing Events Executive Raihan Fadilah Front Office SA - Front Office Bagus Tri Cahyono Housekeeping Executive Housekeeper Edy Soesanto Culinary SL - Kitchen Moch. Mulyo Sujadi Housekeeping SL - Housekeeping Endang Sugijandini Security SA - Housekeeping Moedirudini Housekeeping SL - Housekeeping IN MEMORIAM A’AN RIBASONO 24 November 1974 - 02 September 2025 In Loving Memory of A’an Ribasono It is with profound sorrow that we announce the passing of A’an Ribasono, who served our organization with unwavering dedication from 21 June 1997 to 02 September 2025. Pak A’an was a cherished member of our Pastry Team, whose contributions over the past 28 years left a lasting impact on all of us. His commitment, warmth, and craftsmanship will be deeply missed. May he rest in peace and find eternal happiness by His side.
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