Customer Service & LogistiCS Dedicate to all distributors of MBI (Internal Usage Only) PT Multi Bintang Indonesia 2024
content Ordering Delivery Feedback 4 Queries Complaint 10 Production Plan Information 11 Returnable Packaging Material 12 Warehouse Standard 14 Contact FAQ 18
Warga Negara Indonesia, berusia 45 tahun per 31 Desember 2023, berdomisili di Jakarta. Beliau ditunjuk sebagai Direktur Perseroan oleh Rapat Umum Pemegang Saham Luar Biasa pada tanggal 16 November 2023. Beliau tidak memiliki rangkap jabatan. Bergabung dengan Multi Bintang pada tahun 1999, beliau telah memegang berbagai posisi strategis di berbagai kantor Heineken global, termasuk sebagai Supply Chain Director Heineken Myanmar Ltd. (2018-2023), Supply Chain Manager Heineken Timor Leste (2015-2018), dan Brewery Manager Mongolian Beverages Company Ltd. Sebelumnya, beliau menjabat berbagai posisi di PT Multi Bintang Indonesia Tbk., termasuk sebagai Engineering Manager (2010-2013) dan Packaging Manager (2008- 2009). Beliau merupakan lulusan Industrial Mechanical Engineering dan telah memperoleh berbagai sertifikasi, termasuk Heineken International Management Development Excellent Course dari Ashridge Business School di UK, dan End-to-end Supply Chain Leadership dari IMD. Beliau merupakan Global Total Productive Management Auditor tersertifikasi, Process Kaizen Engineer tersertifikasi untuk Teknik Industrial, dan Process Kaizen Engineer tersertifikasi untuk Kualitas Progresif. Terafiliasi dengan pemegang saham mayoritas/ pengendali Perseroan.
2 BREWERIES & 1 SOFT DRINK PLANT Carbonated Malt Beverage Bintang Zero, Bintang Radler Zero, Bintang Zero Blackcurrant #1 Premium Beer Brand in the World The Iconic & Most Favorite Beer Brand of Indonesia Carbonated Soft Drinks with Variants Flavor Bintang Beer Lemon Alcohol Beverages PT MULTI BINTANG INDONESA TBK Non-Alcohol Beverages Booklet Customer Service & Logistics 1
Bintang Can MBI Tangerang built in 1973 Radler Pint Radler Can HNK Quart HNK PINT HNK CAN HNK Draught cider gns bremer gns pint Specifics Size premise 11 Hr Technical Capacity 1.1 mhlv Products Heineken, Bintang, Radler, & Guinesv Packaging linev 1 bottling line (30 kbphf 1 canning line (24 kbphf 1 Keg line (60 kphf Products 100% Bee Employee 76 FR Major upgrade brewery finished 2013 gns can can draught PT MULTI BINTANG INDONESA TBK Brewery surabaya built in 1931 relocated to sampang agung in 1997 Specifics Size premise 53 Ha (21f Technical Capacity 1.1 mhlv Products Heineken, Bintan Packaging linev Bottling line (49.5 Kbphf 1 Keg line (24 kphf Employee 85 FT Postponed Capacity Extension in 2015 Bintang Bremer Bintang pint Bintang draught mbi-nab built in 2014 (in 7 months) becoming tpi in may 2017 and halal certified dec 2018 Specifics Size premise 53 ha (Sf Technical Capacity 0.65 mhlv Products Bintang Zero and Green Sandv Packaging linev Canning Line (30 kcphf Employee 85 FT Construction NAB-plant started 2013 Bintang zero can green sands can radler Can fayrouz Can Booklet Customer Service & Logistics 2
delivery feedback
Distributor (with Sales Area) Demand Planner Submit Order Sheet Consolidate Order & Upload Order Enquiry Order Processing Tool : Excel Sheet Tool : Excel Sheet to glassRUN Tool : glassRUN Criterian p Based on ROFh p 2 weeks fixed ordes p Aligned with Sales Aref p Consider MOQ Calculation PT MULTI BINTANG INDONESA TBK Criteria: • Aligned to ROFO • Aligned with Sales Area • Consider Stock level days Customer Service Criteria: • Based-on Credit Approval • Consider Stock Availability • Cut-off adherence time Booklet Customer Service & Logistics 4
(REGULAR BASIS) PT MULTI BINTANG INDONESA TBK Booklet Customer Service & Logistics 5
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